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Latest bill

bobz
Hooked
Posts: 8
Registered: ‎13-09-2018

Latest bill

Hello and good morning.

I have just received my latest bill and I think I have been overcharged.

I signed up on the 8th of July and had the telephone connected the following day. My broadband was connected on the 21st of July.

On my latest bill I was refunded for the days I had no broadband but was not refunded anything for the line rental not used for the 12 days.

I know the phone was connected but I only want broadband, I thought a refund for the 12 days of line rental without broadband would be refunded.

Thanks in advance for your assistance,

Regards.

Bob

11 REPLIES 11
198kHz
Seasoned Hero
Posts: 5,004
Thanks: 1,816
Fixes: 31
Registered: ‎30-07-2008

Re: Latest bill


@bobz wrote:

On my latest bill I was refunded for the days I had no broadband but was not refunded anything for the line rental not used for the 12 days.


You're not alone in only wanting broadband, but a telephone line is required to carry it, and the line rental is to cover installation and maintenance. Whether it is used for phone calls is optional.

The older I get, the earlier it gets late.

ADSL2+   Billion 7800N
bobz
Hooked
Posts: 8
Registered: ‎13-09-2018

Re: Latest bill

I entered a contract for broadband which was not supplied for nearly 2 weeks, the line rental should start on the date broadband was available.

If it took longer would it be satisfactory for the line rental to be charged. 

I am happy to pay, but the bill should have commenced when broadband was available and not when the line was connected.

Plusnet states  "We'll do you proud" not "we'll do you"

Regards.

 

Bob

 

 

198kHz
Seasoned Hero
Posts: 5,004
Thanks: 1,816
Fixes: 31
Registered: ‎30-07-2008

Re: Latest bill


@bobz wrote:

I entered a contract for broadband which was not supplied for nearly 2 weeks, the line rental should start on the date broadband was available.


no.gif

 

You entered a contract for the supply of phone and broadband. Only the broadband was delayed.

The older I get, the earlier it gets late.

ADSL2+   Billion 7800N
bobz
Hooked
Posts: 8
Registered: ‎13-09-2018

Re: Latest bill

bobz
Hooked
Posts: 8
Registered: ‎13-09-2018

Re: Latest bill

Took on broadband with line rental included not line rental with broadband included

198kHz
Seasoned Hero
Posts: 5,004
Thanks: 1,816
Fixes: 31
Registered: ‎30-07-2008

Re: Latest bill

 

Precisely.  rolleyes2.gif

The older I get, the earlier it gets late.

ADSL2+   Billion 7800N
bobz
Hooked
Posts: 8
Registered: ‎13-09-2018

Re: Latest bill

therefor line rental should be payable when the broadband is available

198kHz
Seasoned Hero
Posts: 5,004
Thanks: 1,816
Fixes: 31
Registered: ‎30-07-2008

Re: Latest bill

The we'll just have to agree to disagree.  shrug2.gif

The older I get, the earlier it gets late.

ADSL2+   Billion 7800N
bobz
Hooked
Posts: 8
Registered: ‎13-09-2018

Re: Latest bill

If i applied for broadband and line rental is included then the line rental should start when the broadband starts.

 

Plusnet we will do you proud, not very.

 

No chat available when stated this was the case.

 

Not able to get through by phone.

 

A total disgrace and deplorable attitude.

 

bobz
Hooked
Posts: 8
Registered: ‎13-09-2018

Re: Latest bill

Just off the phone with customer support and they have agreed with me of the incorrect billing and refunded £10.00.

 

Do you actually work for Plusnet or just giving your uneducated opinion.

198kHz
Seasoned Hero
Posts: 5,004
Thanks: 1,816
Fixes: 31
Registered: ‎30-07-2008

Re: Latest bill

No, I do not work for Plusnet - just giving an educated opinion as a retired BT employee.

Plusnet have obviously decided to be magnanimous on this occasion.

Maybe they've decided to take the hit, or Openreach have refunded Plusnet 12 days line rental in the circumstances.

The older I get, the earlier it gets late.

ADSL2+   Billion 7800N