Latest bill overcharging me
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Latest bill overcharging me
10-03-2020 12:31 PM
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Joint PlusNet for fibre broadband late last year, this week received an email saying latest bill was available to view. Bill amount is stated as £34.98 when the standard price for the 18 months of the contract should be £21.99. As PlusNet failed to deliver my new router in time for start of broadband service I was given three months free broadband.
So according to my calculations my bill for March should be £18.99 (last month of free broadband so only paying for line rental), followed by £21.99 in April and the same amount for the remainder of my 18 month contract. The only time I should be charged £34.99 is in Month 19 - sometime in 2021!!
Can someone look at this and sort out please?
Re: Latest bill overcharging me
14-03-2020 1:46 PM
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Hi @joepsion, thanks for getting in touch and I'm sorry to hear you've had billing issues as of recent. I can see you've been in touch via another support channel and this issue looks to have been addressed and resolved for you moving forwards. If there's anything else we can help you with moving forwards however then please don't hesitate getting back in touch.
Re: Latest bill overcharging me
16-03-2020 8:51 AM
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I thought it had been resolved having spoken to a customer services representative but looking at my bank account the full amount (£34.98) has just been taken out by direct debit!!
Can someone sort this properly!
Re: Latest bill overcharging me
19-03-2020 6:45 PM
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Re: Latest bill overcharging me
31-07-2020 6:07 PM
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Exact same thing is happening to me at the moment.
Started being charged £34.98 from April !! but my account says I'm on a fixed price contract until '31st Oct 2020.'
Is there a way I can raise a support ticket without sitting on the phone 2 hours?
Thanks,
Sean.
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