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Late payments

Shoesmith12
Interested
Posts: 1
Registered: ‎22-11-2018

Late payments

My internet went off last night I don't get paid till tomorrow is the opinion to keep using it gone do you not get 14 days now
11 REPLIES 11
Menace65
Aspiring Pro
Posts: 198
Thanks: 38
Fixes: 4
Registered: ‎03-09-2018

Re: Late payments

My bill was due 13th nov, I paid yesterday, I had restrictions, sites like the BBC, my email [yahoo] and bank [lloyds] worked fine, but most sites redirected me to failed.billing.plusnet.

 

There is a link to click, which is suppose to lift the restrictions 'acknowlege and continue browsing'

but it didn't lift restrictions for me.

 

Another thing when restricted, the plus.net website is really slow, and with lots of time outs, the community forums work fine.

 

Good luck

 

Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Late payments

@Shoesmith12

 

I am sorry to hear you were unable to use your broadband services yesterday.

 

I have responded to your query via a ticket. You can view this by Clicking Here

 

Should you require any further assistance, please do get back in touch with us.

 

Best wishes.

 

 

Dumbledore
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 638
Fixes: 34
Registered: ‎06-08-2018

Re: Late payments

Hello @Menace65 

 

I am sorry to hear you had similar issues with using your broadband services.

 

As you have made the payment yesterday, can you confirm everything is now working for you?

 

If you are still having difficulties in using your broadband services, please let us know.

 

Kind regards.

Menace65
Aspiring Pro
Posts: 198
Thanks: 38
Fixes: 4
Registered: ‎03-09-2018

Re: Late payments

@Dumbledore

 

only problem I have is a speed drop from 74mbps to 57mbbs

 

I don't leave my router on, I turn it off when I go to bed.

 

I'll leave it on overnight, and check tomorrow

 

All the best

OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 64
Registered: ‎09-10-2018

Re: Late payments

Hi @Menace65,

 

We'd definitely recommend leaving the router on overnight.

 

When you're turning it off on a daily basis, the exchange can detect instability and clamp down on your speeds as it tries to stabilise the line.

 

I wouldn't be surprised if this is at least partially why your services have slowed.

 

Are you able to leave the router powered on over the weekend so that we can retest when we've had a good solid block of service?

Menace65
Aspiring Pro
Posts: 198
Thanks: 38
Fixes: 4
Registered: ‎03-09-2018

Re: Late payments

Still the same

 

 

RandallFlagg
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,915
Fixes: 75
Registered: ‎11-01-2018

Re: Late payments

 

Hi @Menace65

 

Thanks for coming back to us.

 

I've checked your account and there are no active restrictions on your account. I can also see an active connection to the internet for the last 30 minutes - sorry to double-check, but are you online now?

 

If not, could you please detail the symptoms/errors you're seeing?

 

Best wishes

 

Dave

Menace65
Aspiring Pro
Posts: 198
Thanks: 38
Fixes: 4
Registered: ‎03-09-2018

Re: Late payments

my speed is 56 mbps, yesterday it was 41mbps, the day before 52mbps.

 

Seems plusnet took the 'extra' out of my connection.

 

Everything was fine until, I got restricted. I walked past the cabinet earlier, was tempted to give it a good kick, to see if that would fix things ^^

 

All the best

Jubby
All Star
Posts: 626
Thanks: 110
Fixes: 31
Registered: ‎06-08-2018

Re: Late payments

Hi @Menace65,

After testing the line, the sync rate is lower than the estimated speeds.

Could you kindly run through our troubleshooting guide and if the issue persists raise a fault.

Once complete, let us know so we can pick it up for you as soon as possible.

Thank you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lewis G
 Infrastructure Operations Professional
Menace65
Aspiring Pro
Posts: 198
Thanks: 38
Fixes: 4
Registered: ‎03-09-2018

Re: Late payments

I tried the master socket, but the router won't connect [All lights red] I waited 10 minutes. I can't test for noise on the line, as I don't own a telephone.

 

It did connect again, when I put the the faceplate back on. 56mbps

 

[Edit] Doh I needed to use the micro filter when using the master socket!, still the same 56 mbps

 

I can't report a fault, as I don't own a telephone, so can't answer the question 'Pick up one of your telephone handsets and listen for a few moments, what can you hear?'

 

I suppose I could select 'There's no dial tone' ^^

 

I'll leave it another day to see if it fixes itself.

 

 

 

OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 64
Registered: ‎09-10-2018

Re: Late payments

Hi @Menace65, thanks for the update.

 

Having run a CuLine test I've picked up what's known as an 'Earth contact'. This is basically a fault whereby something is touching the underground (or overhead) cabling, causing interference.

 

I've raised the issue with Openreach who've advised me that their estimated response time is by 23:59 on 29/11/2018.

 

Please note, the above is an estimate and works could potentially be completed either before, or just after that estimate.

 

We're sincerely sorry for any inconvenience caused.