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Late payment made but some pages won't load

DankNessGotMeme
Newbie
Posts: 1
Registered: ‎12-04-2018

Late payment made but some pages won't load

I recently had an issue with bank disconnecting my broadband direct debit about 2 months ago which meant payments were failed and I've had to manually do them twice now, this issue is now fixed and they will be automated. My current issue is that even after the payment some pages refuse to load and it means I cannot freely browse the internet and only a select few pages will load. I am wondering if this may be an issue with the payment or the plusnets system itself as my account says the payment was successfully made without any issues. Please any possible response to a fix or an explanation would be helpful. Thanks in advance.

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Edit this issue resolved itself I presume it just took time to update the status of my account on their systems.

1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 9,643
Thanks: 3,102
Fixes: 489
Registered: ‎21-04-2017

Re: Late payment made but some pages won't load

Welcome to our community forums @DankNessGotMeme

I'm sorry to hear of the problems you're having with your direct debit.

Whilst making a card payment to us usually removes restrictions immediately, from time to time it can take a couple of hours or so for the payment to fully clear.

Sorry for the inconvenience caused.

Please let us know if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team