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Last minute move abroad, need to cancel account!

Tommoclaire
Newbie
Posts: 2
Registered: 10-01-2015

Last minute move abroad, need to cancel account!

Hi all,
I'm looking for some advice, I'm in the military and have been posted abroad at the last minute so I need to cancel my broadband/phone account. How can I do this without calling the call centre as I have no ability to make the phone call?
Thanks in advance!
7 REPLIES
Community Veteran
Posts: 26,442
Thanks: 686
Fixes: 8
Registered: 10-04-2007

Re: Last minute move abroad, need to cancel account!

With great difficulty!
The only other option is to write in using snail mail.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Tommoclaire
Newbie
Posts: 2
Registered: 10-01-2015

Re: Last minute move abroad, need to cancel account!

I thought as much! Even if I can get to a phone there's no number listed that I can call from overseas!
Thanks for your reply.
Community Veteran
Posts: 3,380
Thanks: 2
Registered: 18-01-2013

Re: Last minute move abroad, need to cancel account!

You could try (from saynoto0870.com) 0114 296 5196
Not sure if it is a valid number but worth a try.
Joshc
Grafter
Posts: 167
Registered: 23-12-2014

Re: Last minute move abroad, need to cancel account!

Good morning ,
Have you not got a number in which I can contact you on for 5 minutes  ?!?
You can pm me it and I would get this sorted for you!
Otherwise Letter is the other way to cancel.
Smiley
Community Veteran
Posts: 26,442
Thanks: 686
Fixes: 8
Registered: 10-04-2007

Re: Last minute move abroad, need to cancel account!

Can you not use 0330 123 9197? That should be exactly the same as calling an 01 or 02 number.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Veteran
Posts: 3,380
Thanks: 2
Registered: 18-01-2013

Re: Last minute move abroad, need to cancel account!

Does that apply if you are outside the UK though ?
Community Veteran
Posts: 26,442
Thanks: 686
Fixes: 8
Registered: 10-04-2007

Re: Last minute move abroad, need to cancel account!

It should do.
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)