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Landlord ruling

Posts: 3
Registered: ‎17-01-2019

Landlord ruling

My landlord (housing association) has informed me that I will have to cancel my broadband subscription and sign up to their provider as they will no longer allow engineers etc access to the building for fire safety reasons. How much would it be to cancel my account just now please?

Seasoned Champion
Posts: 1,247
Thanks: 659
Fixes: 16
Registered: ‎25-09-2015

Re: Landlord ruling

Really? What does your tenancy agreement say about broadband providers?  As long as you have a OR/BT phone line and use an ISP that uses  it then no engineer is required, and I don't see how they could possibly justify or enforce such a rule.

I would speak to Citizens Advice.

BTW If you have one of those tumble driers that burst into flames would the landlord prevent an engineer from entering the property to fix it?

Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 779
Fixes: 32
Registered: ‎06-08-2018

Re: Landlord ruling

Hi @ellemeesh,


Thanks for getting in touch.


I'm sorry to hear that you will need to cancel your subscription and appreciate the situation. As this is a public forum, to discuss your current contract please contact our Customer Options Team directly on 0800 013 2632 between the following hours:

Monday - Friday: 08:00 - 20:00
Saturday: 09:00 - 19:00
Sunday: 09:00 - 18:00


Thanks - LF