Lack of referral payments
I've just received an automated email giving me "advance notice of direct debit payment". This surprised me somewhat as my referral payments more than cover my Plusnet bill, but apparently despite this I'll be paying Plusnet this month instead of them paying me. 
One call to the PN Billing team later, it transpires that - for some reason yet to be established - my referrals have simply not been paid this month. I am assured that it will be looked into (although I got the feeling that it wasn't exactly being treated as a hair-on-fire emergency) and that I will receive my outstanding payments whenever the issue is resolved, but meantime I have to start paying.
The CSC rep. mentioned that he had come across a couple of other instances of this which were being investigated, so I wondered how many other referrers were suffering from this problem.
Am I amongst a small minority of referrers who have stopped receiving their dosh, or are there (m)any others on the forum in the same position?
One call to the PN Billing team later, it transpires that - for some reason yet to be established - my referrals have simply not been paid this month. I am assured that it will be looked into (although I got the feeling that it wasn't exactly being treated as a hair-on-fire emergency) and that I will receive my outstanding payments whenever the issue is resolved, but meantime I have to start paying.
The CSC rep. mentioned that he had come across a couple of other instances of this which were being investigated, so I wondered how many other referrers were suffering from this problem.
Am I amongst a small minority of referrers who have stopped receiving their dosh, or are there (m)any others on the forum in the same position?
Now I'm getting annoyed...
I've just checked my ticket log and found a CLOSED ticket which reads thus...
"As per our conversation, due to a current problem (70332) your referrals have not added, when this is resolved the unspent ones will still be applied then on the proceeding bill.
Kind regards,
($Plusnet billing dept. bod)"
No details of what the problem is, when (or indeed if) it'll ever be sorted out. No undertaking to actually DO anything about it either - like stop taking money from my bank account that I don't owe sooner than pay me what I am owed.
It's a bit like phoning them and saying "Hi, I've got a problem, could you fix it please?" and them replying "Yes, you've got a problem - it's called (70332). Have a nice day." <click>
Plusnet, you used to be so good.....
I've just checked my ticket log and found a CLOSED ticket which reads thus...
"As per our conversation, due to a current problem (70332) your referrals have not added, when this is resolved the unspent ones will still be applied then on the proceeding bill.
Kind regards,
($Plusnet billing dept. bod)"
No details of what the problem is, when (or indeed if) it'll ever be sorted out. No undertaking to actually DO anything about it either - like stop taking money from my bank account that I don't owe sooner than pay me what I am owed.
It's a bit like phoning them and saying "Hi, I've got a problem, could you fix it please?" and them replying "Yes, you've got a problem - it's called (70332). Have a nice day." <click>
Plusnet, you used to be so good.....
Hi there,
I've just checked your accounts. I can see problem 70332 has been raised and also that the missing discounts/payments will be taken from the next bill. I'm really sorry this wasn't processed appropriately this month.
I've just checked your accounts. I can see problem 70332 has been raised and also that the missing discounts/payments will be taken from the next bill. I'm really sorry this wasn't processed appropriately this month.
Adam,
If as a result of you not giving him the referral payments when due and hence you've made an unexpected DD charge, if Loombucket goes in to the red as a result, will you pay his bank charges?
If as a result of you not giving him the referral payments when due and hence you've made an unexpected DD charge, if Loombucket goes in to the red as a result, will you pay his bank charges?
Quote from: jelv if Loombucket goes in to the red as a result, will you pay his bank charges?
If our error caused that scenario then yes we would
