Lack of info
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- Re: Lack of info
Lack of info
12-03-2014 9:44 AM
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.Question #82262187 TICKET NUMBER.
Its as no one seems to want your custom.
Re: Lack of info
12-03-2014 1:39 PM
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Does anybody know what the hell is going on, looks like the time to cancel before it starts.
Sorry to say this but PN does not care about the customer take your money upfront then sod you.
You have 24 hrs to sort this or cancel order.
Re: Lack of info
12-03-2014 3:48 PM
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I'm really sorry for the lac of updates on this.
I've just checked your account and I can see that an order has been placed for us to start the line for your property, this should complete by the end of the day tomorrow. Once this has completed, we can then progress your Fibre order.
There was a problem with the initial order that was placed which is why you might have seen it had been cancelled. Manual intervention has now taken place to ensure your orders are successfully placed. Our Provisioning Team will be in touch following the completion of the telephone order.
Re: Lack of info
12-03-2014 4:29 PM
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Re: Lack of info
13-03-2014 8:04 PM
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Re: Lack of info
14-03-2014 10:30 AM
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Re: Lack of info
14-03-2014 1:56 PM
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what a waste of time Your worse than bt and they are the lowest of the low.
Paid up front need a refund.t
Re: Lack of info
14-03-2014 2:02 PM
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I'm really sorry to hear that your phone isn't working and for the delay in responding.
I've had a look into this for you and called our suppliers. They advised that when the frames engineer was re-connecting the line they discovered they were unable to complete the work due to a fault on the line. This has now been resolved and they expect the line to start working by the end of the day today. Our Provisioning team will continue to monitor this on Ticket: 82262187 and place your broadband order as soon as possible.
Re: Lack of info
14-03-2014 2:47 PM
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AS THE TOPIC READS LACK OF INFO.
If this is not resolved by 18.00 hrs today don't bother .
Re: Lack of info
14-03-2014 3:22 PM
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Re: Lack of info
14-03-2014 6:31 PM
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You are instructed not to touch my line at all.After taking £32 from my account and me paying £15.32 in phone calls£47.32 has been wasted by me.
Once again let me spell this out.
YOUR CALL CENTER WILL DO NOTHING'. YOU FEED ME A LOT OF BULL, SO THIS IS NOW IN A WRITTEN FROM.As for a problem on my line rubbish 6 weeks ago a brand new line was installed from socket to exchange . prefect phone line when i left bt you take it on and nothing but problems.
Pn want to talk to me they have my mobile number .Legal action can and will be taken .
Re: Lack of info
14-03-2014 6:40 PM
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Also you should be paying any money for calls to PN it is free to call them and if you're using a mobile then they should come from your minutes/call plan
Re: Lack of info
14-03-2014 6:52 PM
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Wrong do you no my call plan NO.
Re: Lack of info
15-03-2014 5:07 PM
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