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Lack of customer service when trying to cancel

worstserviceeve
Newbie
Posts: 1
Registered: 04-07-2011

Lack of customer service when trying to cancel

Happened to log in and check my cancellation was succesful but no.
Records exist of a call i made when i phoned to cancel but was pursuaded to 'give us (plusnet) one more week' to try and make my connection playable, but the noble effort failed. Abysmally.
Switched to Sky one month later, phoned and cancelled the day before sky went live, but there is no record of the call to cancel.. maybe i should have sent the message to cancel by pidgeon?
Called today after work to rectify and was told i need to call again and i guess am now likley to be billed for another month of usage despite not actually using plusnet for over a month, and will have to take a morning off work to call the customer service team that can actually cancel an account.
Thanks plusnet, your customer service is actually worse than the ping i was getting using your dog connection.
Will be reccomending to all my friends they cancel their plusnet accounts, if they can actually manage to get it done.
2 REPLIES
Community Veteran
Posts: 26,718
Thanks: 930
Fixes: 10
Registered: 10-04-2007

Re: Lack of customer service when trying to cancel

Did you transfer to Sky using a MAC?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
Community Gaffer
Community Gaffer
Posts: 17,665
Thanks: 658
Fixes: 162
Registered: 05-04-2007

Re: Lack of customer service when trying to cancel

Quote
Switched to Sky one month later, phoned and cancelled the day before sky went live, but there is no record of the call to cancel

I've checked your account and the only people who looked at your account were those who left notes and comments. Do you remember the approx date of your call to us?
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff