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LRS not an option when upgrading online for existing customers ?

FIXED
mikej
Hooked
Posts: 7
Thanks: 2
Registered: 13-07-2016

LRS not an option when upgrading online for existing customers ?

Hi - I'm currently on 17MB PlusNet Unlimited (no phone package) and I'm considering upgrading to Unlimited Fibre Extra with a phone package, so I did a 'dummy run' online via the Member's Centre to find out the cost and noticed there is no option to select Line Rental Saver when choosing the phone package.

 

Is this not possible ?

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7 REPLIES
maranello
Aspiring Pro
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Registered: 11-01-2008

Re: LRS not an option when upgrading online for existing customers ?

If you phone up customer options you will probably get a better deal than upgrading through the member centre, and probably be able to take up LRS at the same time.

My other car isn't a Ferrari
Plusnet Help Team
Plusnet Help Team
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Registered: 21-04-2017

Re: LRS not an option when upgrading online for existing customers ?

Fix

Hi there,

 

I believe if you'd like to process the product change online yourself, you'll need to select the monthly line rental option.

Once your line is transferred to Plusnet, you'll then be able to go www.plus.net/rentalsaver to pay LRS which will take effect for month after. Appreciate it's not a brilliantly designed system.

 

Having said that...

maranello wrote:

If you phone up customer options you will probably get a better deal than upgrading through the member centre, and probably be able to take up LRS at the same time.

...this is probably my suggestion too.

If you call Customer Options on 0800 013 2632 (Selecting Option 1 then Option 2), we should be able to offer you a more competitive deal for Fibre Extra with Home Phone, and we'll be able to start your LRS from day 1.

 

There's currently no wait time to get through to that department. Alternatively, we could arrange a call back from them?

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Mayfly
Aspiring Pro
Posts: 1,087
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Registered: 04-06-2009

Re: LRS not an option when upgrading online for existing customers ?

I wanted to renew my LRS on line last week but couldn't find where to do it and ended up phoning.

Superuser
Superuser
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Registered: 22-08-2007

Re: LRS not an option when upgrading online for existing customers ?

There's no obvious link to the page to pay LRS - elsewhere I've requested that a link be placed in the phone service management area.
mikej
Hooked
Posts: 7
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Registered: 13-07-2016

Re: LRS not an option when upgrading online for existing customers ?


Gandalf wrote:

 

 

 

If you call Customer Options on 0800 013 2632 (Selecting Option 1 then Option 2), we should be able to offer you a more competitive deal for Fibre Extra with Home Phone, and we'll be able to start your LRS from day 1.

 

Anoush


 

I did as you suggested and got offered an absolutely cracking deal - thanks !

mikej
Hooked
Posts: 7
Thanks: 2
Registered: 13-07-2016

Re: LRS not an option when upgrading online for existing customers ?


maranello wrote:

If you phone up customer options you will probably get a better deal than upgrading through the member centre, and probably be able to take up LRS at the same time.


 

Great suggestion - thanks ! I only made Gandalf's reply the 'fix', as it contains the phone number for anyone else wanting to do the same Smiley

Plusnet Help Team
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Re: LRS not an option when upgrading online for existing customers ?

Awesomeness Thumbs Up
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team