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LLU PSTN cease on my account that should not be there

FIXED
dread
Dabbler
Posts: 11
Thanks: 1
Registered: ‎05-02-2015

LLU PSTN cease on my account that should not be there

Came on to my account to my account today to see 

"A LLU PSTN cease has been placed on this account. This is due to complete on 11/10/2016 23:59:59."

Very confused as my contract with Plusnet runs till mid december 2016.

 

 

3 REPLIES 3
Anoush
Aspiring Hero
Posts: 2,568
Thanks: 572
Fixes: 139
Registered: ‎22-08-2015

Re: LLU PSTN cease on my account that should not be there

Fix

Hello there,

Sorry about the confusion caused by this message. This was generated automatically as a result of us moving your service to our new network. The process involves the service to be ceased and reprovided on the same day.

I hope this helps clarify things for you.

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button
dread
Dabbler
Posts: 11
Thanks: 1
Registered: ‎05-02-2015

Re: LLU PSTN cease on my account that should not be there

will being on the new network provide a better broadband performance?

Anoush
Aspiring Hero
Posts: 2,568
Thanks: 572
Fixes: 139
Registered: ‎22-08-2015

Re: LLU PSTN cease on my account that should not be there

Yep, it should do.

This is my personal Community Forum account to help out around these parts while I'm at home. If I'm posting from the 1st March 2020, this means I'm off-duty with no access to internal systems.
If this post resolved your issue, please click the 'This fixed my problem' button