cancel
Showing results for 
Search instead for 
Did you mean: 

LLU PSTN cease on my account that should not be there

FIXED
dread
Dabbler
Posts: 11
Thanks: 1
Registered: 05-02-2015

LLU PSTN cease on my account that should not be there

Came on to my account to my account today to see 

"A LLU PSTN cease has been placed on this account. This is due to complete on 11/10/2016 23:59:59."

Very confused as my contract with Plusnet runs till mid december 2016.

 

 

3 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: 22-08-2015

Re: LLU PSTN cease on my account that should not be there

Fix

Hello there,

Sorry about the confusion caused by this message. This was generated automatically as a result of us moving your service to our new network. The process involves the service to be ceased and reprovided on the same day.

I hope this helps clarify things for you.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff
Highlighted
dread
Dabbler
Posts: 11
Thanks: 1
Registered: 05-02-2015

Re: LLU PSTN cease on my account that should not be there

will being on the new network provide a better broadband performance?

Plusnet Staff
Plusnet Staff
Posts: 2,145
Thanks: 372
Fixes: 117
Registered: 22-08-2015

Re: LLU PSTN cease on my account that should not be there

Yep, it should do.

From when I joined the Plusnet Help Team in May 2017 my main Community account is @Gandalf.
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Staff