cancel
Showing results for 
Search instead for 
Did you mean: 

Just wanted to check I haven't changed package

FIXED
Highlighted
VictoriaIceni
Grafter
Posts: 56
Thanks: 5
Registered: 29-01-2011

Just wanted to check I haven't changed package

I was looking at your packages for my parents, considering a possible change of phone line and/or fibre in the future and while looking we hit the 'change' key instead of 'back' to keep package and it showed as 'new package' in the sidebar.

I've logged in again and it seems that all is as it was and no new order exists, but I just wanted to make sure we haven't actually ordered or changed anything? Because we really DON'T want to change anything at the moment. Apologies in advance for having that rather 'senior' moment. Smiley

 

 

4 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 116
Thanks: 30
Fixes: 9
Registered: 23-01-2018

Re: Just wanted to check I haven't changed package

Hi there,

 

I completely understand you wanting this checked over Smiley 

 

Could you PM the account username of the account and I will be more than happy to look into this for you. 

 

Thanks. 

 

If this post resolved your issue please click the 'This fixed my problem' button
 OllieC
 Plusnet Help Team
VictoriaIceni
Grafter
Posts: 56
Thanks: 5
Registered: 29-01-2011

Re: Just wanted to check I haven't changed package

Thanks for getting back to me so quickly. I've just sent you a PM.

Plusnet Help Team
Plusnet Help Team
Posts: 5,509
Thanks: 518
Fixes: 194
Registered: 01-01-2012

Re: Just wanted to check I haven't changed package

Fix

I've checked the account and I can confirm there's no upgrades in place

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
VictoriaIceni
Grafter
Posts: 56
Thanks: 5
Registered: 29-01-2011

Re: Just wanted to check I haven't changed package

Many thanks! Thumbs Up