Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Just switched from BT, BT service still active
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Just switched from BT, BT service still active
Just switched from BT, BT service still active
21-11-2014 1:37 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
The switch to Plusnet completed today, I am posting from the new PN connection.
However upon logging in to my BT account it looks like nothing has changed and my old services are still listed there.
according to PN they should handle everything with regards to the old service being cancelled, right?
Will it just take some time?
However upon logging in to my BT account it looks like nothing has changed and my old services are still listed there.
according to PN they should handle everything with regards to the old service being cancelled, right?
Will it just take some time?
Message 1 of 6
(759 Views)
5 REPLIES 5
Re: Just switched from BT, BT service still active
21-11-2014 1:59 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
When I moved to PN it took BT a few weeks to close the account down after the phone and broadband had been migrated.
Message 2 of 6
(366 Views)
Re: Just switched from BT, BT service still active
21-11-2014 2:01 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Quote from: Razorback When I moved to PN it took BT a few weeks to close the account down after the phone and broadband had been migrated.
Thanks, I figured that would be the case but thought it worth checking out just in case
Message 3 of 6
(366 Views)
Re: Just switched from BT, BT service still active
21-11-2014 2:02 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Just make sure you're not charged for two services at the same time (I'd contact BT to confirm you've transferred and ask them to send a final bill).
Call me 'w23'
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
At any given moment in the universe many things happen. Coincidence is a matter of how close these events are in space, time and relationship.
Opinions expressed in forum posts are those of the poster, others may have different views.
Message 4 of 6
(366 Views)
Re: Just switched from BT, BT service still active
21-11-2014 2:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I've just finished a bit of hassle with BT on the changeover (at least, I hope it's finished ...)
After broadband changeover and before phone changeover they sent a regular bill, which included advance payment for the next month of BT broadband (instead of a small refund for end of previous month not used), and some incorrect phone payment as well.
I rang up and they said fine, don't pay and it will all be corrected in the final bill.
Final bill came with correct removal of charges, but with £7.50 added for late payment of the previous incorrect one.
Another call and they removed that incorrect charge and I paid the (small) balance.
I suspect I may still have paid for a week or so of overlapped broadband, but the difference is small enough I can't be bothered to work it out exactly.
After broadband changeover and before phone changeover they sent a regular bill, which included advance payment for the next month of BT broadband (instead of a small refund for end of previous month not used), and some incorrect phone payment as well.
I rang up and they said fine, don't pay and it will all be corrected in the final bill.
Final bill came with correct removal of charges, but with £7.50 added for late payment of the previous incorrect one.
Another call and they removed that incorrect charge and I paid the (small) balance.
I suspect I may still have paid for a week or so of overlapped broadband, but the difference is small enough I can't be bothered to work it out exactly.
Message 5 of 6
(366 Views)
Re: Just switched from BT, BT service still active
21-11-2014 3:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
BT should receive notice that the services are transferring (or transferred) to us, as has been suggested it may be worthwhile getting in touch with them just to confirm that you've moved over and they can close your account now.
Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.
Message 6 of 6
(366 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Just switched from BT, BT service still active