Just renewed contact but billed as out of contract

[#1]

I have renewed my contract in 5/7/22 for 18 months. My account now says out of contract and the latest bill is for an out of contract account.

[#2]

Oh dear, the discount gremlin strikes again! See https://community.plus.net/t5/My-Account-Billing/Ridiculous-bill-amount/td-p/1887025 about six posts below ...

Just give the staff a ring, they'll sort it out eventually

[#3]

Hi there,

I'm really sorry to see what had happened but thanks for renewing with us.

I can see you've phoned us today and we've organised a refund.

Let me know if there's anything else you'd need help with.