Just renewed contact but billed as out of contract
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Just renewed contact but billed as out of contract
07-09-2022 3:43 PM
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I have renewed my contract in 5/7/22 for 18 months. My account now says out of contract and the latest bill is for an out of contract account.
Re: Just renewed contact but billed as out of contract
07-09-2022 5:27 PM
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Oh dear, the discount gremlin strikes again! See https://community.plus.net/t5/My-Account-Billing/Ridiculous-bill-amount/td-p/1887025 about six posts below ...
Just give the staff a ring, they'll sort it out eventually
Re: Just renewed contact but billed as out of contract
12-09-2022 2:52 PM
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Hi there,
I'm really sorry to see what had happened but thanks for renewing with us.
I can see you've phoned us today and we've organised a refund.
Let me know if there's anything else you'd need help with.
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