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Just joined
23-03-2019 1:15 PM
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Up and running yesterday. Question is, do Plusnet send a written confirmation of my order? In "my account" there's no breakdown of what I ordered or future payments now my direct debit has been set up. I paid line rental in advance and that has been taken.
What's your experience? Do I ring up and ask?
Re: Just joined
23-03-2019 2:22 PM
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Maybe Plusnet are of the opinion that you should know what you ordered when you signed up.
But a call or chat to support would answer your questions.
Re: Just joined
23-03-2019 2:28 PM
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Reply bodes well for any future questions. Great welcome
Re: Just joined
23-03-2019 7:13 PM
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Thanks for getting in touch.
After you've signed up you'll get an e-mail confirming what products you've taken on, the price and contract plus your minimum guaranteed speed.
You can also view a copy of this online by going here.
Let us know if you have any further questions.
Re: Just joined
24-03-2019 7:47 AM
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Thanks Matthew. Looked there a few days ago after signing up and it wasn't there, but now all in place
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