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Just joined but unable to submit my MAC code online or on the phone.

cottbiss14
Newbie
Posts: 6
Registered: 23-02-2015

Just joined but unable to submit my MAC code online or on the phone.

I am stuck with my order progress...
I got my MAC code from BT last week but every time I try to use the URL: https://www.plus.net/mac/ and it asks me to login again (even though I'm logged in already) and basically it just does not work. My username and password are correct and I get green ticks in both fields but no site progression. I have even purposely put my password in wrong which it then does actually say it's incorrect. I've logged out and logged in again nothing is working for me ? Also tried the process on two web browsers just to make sure...
I have tried phoning your company but this is not working (15 minute wait) and despite leaving my phone on the waiting music nothing happens  Cheesy
Is there any other way of getting the MAC code to you ?
6 REPLIES
Razorback
Grafter
Posts: 208
Registered: 08-08-2014

Re: Just joined but unable to submit my MAC code online or on the phone.

Have Plusnet sent you a text requesting the MAC? I submitted my code by replying to the text.
cottbiss14
Newbie
Posts: 6
Registered: 23-02-2015

Re: Just joined but unable to submit my MAC code online or on the phone.

I never submitted a mobile phone number so I don't have that option available to me.
Plusnet Help Team
Plusnet Help Team
Posts: 5,614
Thanks: 530
Fixes: 203
Registered: 01-01-2012

Re: Just joined but unable to submit my MAC code online or on the phone.

Sorry to hear of the issues you've had.
If you can PM me your MAC code I'll get that progressed for you
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
cottbiss14
Newbie
Posts: 6
Registered: 23-02-2015

Re: Just joined but unable to submit my MAC code online or on the phone.

Thanks Matthew, I've sent a personal message off the icon link on your profile, hopefully it has worked. Ken.
Plusnet Help Team
Plusnet Help Team
Posts: 5,614
Thanks: 530
Fixes: 203
Registered: 01-01-2012

Re: Just joined but unable to submit my MAC code online or on the phone.

It has and everything is now under way!
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
cottbiss14
Newbie
Posts: 6
Registered: 23-02-2015

Re: Just joined but unable to submit my MAC code online or on the phone.

Thanks mate appreciate how quick that was resolved thanks.