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Just got email saying direct debit of £6 will be taken why

crobertbailey
Grafter
Posts: 157
Registered: 23-01-2013

Just got email saying direct debit of £6 will be taken why

Hi as above I was wondering what it was for ?
Thanks
Robert
11 REPLIES
Community Veteran
Posts: 26,678
Thanks: 902
Fixes: 10
Registered: 10-04-2007

Re: Just got email saying direct debit of £6 will be taken why

Have you looked in https://portal.plus.net/my.html?action=view_transactions&s=0
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
crobertbailey
Grafter
Posts: 157
Registered: 23-01-2013

Re: Just got email saying direct debit of £6 will be taken why

Thanks for that even more confusing got a credit as well, still don't know why I always have the same amount give or take a few pounds
Superuser
Superuser
Posts: 9,519
Thanks: 868
Fixes: 53
Registered: 06-04-2007

Re: Just got email saying direct debit of £6 will be taken why

Do you have any referral credits that the system has just caught up with?
David
crobertbailey
Grafter
Posts: 157
Registered: 23-01-2013

Re: Just got email saying direct debit of £6 will be taken why

Thanks just found out that sky has taken over my line and broadband even though I canceled signing up with them a day after I originally did and got the emails confirming that the order was canceled, this was 4 weeks ago when my 12 months with plusnet was up and I was thinking about leaving.
So anyone any idea how I proceed now I have sent an email to the sky CEO but it still means that I don't know what's happening to my line
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: Just got email saying direct debit of £6 will be taken why

Hi crobertbailey,
I'm just taking a look at your account now and I'll update you shortly.
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: Just got email saying direct debit of £6 will be taken why

I've just replied to Ticket: 80387808 on your account. I hope this clarifies things for you and I do apologise if this has caused any inconvenience.
crobertbailey
Grafter
Posts: 157
Registered: 23-01-2013

Re: Just got email saying direct debit of £6 will be taken why

Hi linn K, sorry but even more confused by that reply in the ticket, I have contacted sky who say that they have no record of me and I don't have an account and they didn't ask for the line to be transferred, but customer services say that have left plusnet for sky
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Just got email saying direct debit of £6 will be taken why

So am I as you are posting from a Plusnet IP address
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: Just got email saying direct debit of £6 will be taken why

Hi crobertbailey,
Apologies for any further confusion. I have created Ticket: 81608985 on your account further explaining this situation. I hope that clarifies things for you more.
crobertbailey
Grafter
Posts: 157
Registered: 23-01-2013

Re: Just got email saying direct debit of £6 will be taken why

Thanks Linn K
That's why I stayed with plusnet all happy now
Robert
Plusnet Alumni (retired) LinnPlusnet
Plusnet Alumni (retired)
Posts: 1,686
Registered: 03-02-2014

Re: Just got email saying direct debit of £6 will be taken why

No problem Smiley I'm glad that it's been resolved for you and that you've decided to stay with us!