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Just checking that this is as good as it gets

vimesuk
Grafter
Posts: 94
Registered: 18-03-2013

Just checking that this is as good as it gets

Hi

 

I have been with PN for years and fibre for many of them. I pay the following.....

 

Plusnet Unlimited Fibre £19.99(monthly)
Talk Evenings & Weekends £18.99(monthly)

 

so without spending a lot of time on the phone is that still the best deal for my unlimited Fibre connection, we hardly use our landline as we have mobiles.

 

I would like to retain the unlimited fibre and the higher speeds, I get around 7.2MB/s.

I am not in any contract at the moment as that expired a long time ago.

 

 

 

Many thanks 

 

9 REPLIES
azc
Rising Star
Posts: 71
Thanks: 18
Fixes: 1
Registered: 16-10-2015

Re: Just checking that this is as good as it gets

The way prices show in your account is a bit confusing.

The £18.99 is actually the line rental.

I would expect there to be an additional charge of £3.50 for your Evenings & Weekends Call Plan which you could consider cancelling

vimesuk
Grafter
Posts: 94
Registered: 18-03-2013

Re: Just checking that this is as good as it gets

Thanks, I just copied it from my account information. I have cancelled that part of the monthly payments for the evening and weekends.

 

I just noticed what is being offered for new customers on the unlimited fibre.....

 

https://www.plus.net/deals/unlimited-fibre/line-only/1718fib40127/?utm_source=broadbandfinder&utm_me...

 

......and wondered if there were any reductions for existing members....? 

Community Veteran
Posts: 26,695
Thanks: 918
Fixes: 10
Registered: 10-04-2007

Re: Just checking that this is as good as it gets

If you rarely use the phone you could move the line rental to Pulse8 at £13 per month. You'd have to pay Plusnet an extra £2.50 per month for not having the phone line with them - but you'd still save. If you did use the phone, their call charges are a fraction of Plusnet's. For a peak time call to a landline Plusnet charge 21p call setup fee PLUS 12.54p per minute. Pulse8 charge 1p per minute and NO call setup fee (mobile numbers are 8p per minute). Also Plusnet calls are subject to a minimum length of one minute and are rounded up to the next minute. Pulse8 charge to the second. (I've got calls to mobile numbers where the person wasn't available on my itemised billing of £0.0045)

jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
vimesuk
Grafter
Posts: 94
Registered: 18-03-2013

Re: Just checking that this is as good as it gets

Thanks I will check that out.

It does seem that the better valued package offers are for new customers at the moment and not existing ones.
Plusnet Help Team
Plusnet Help Team
Posts: 8,349
Thanks: 2,562
Fixes: 414
Registered: 21-04-2017

Re: Just checking that this is as good as it gets

Hi there.

I'll be happy to arrange for our sales team to call you back to discuss a new deal.

PM me your contact number if you'd like to go ahead.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
vimesuk
Grafter
Posts: 94
Registered: 18-03-2013

Re: Just checking that this is as good as it gets

Thanks for the offer.
Before I do that can you confirm that the deal I have noted is just for new customers and no equivalent for existing ones.?
Plusnet Help Team
Plusnet Help Team
Posts: 8,349
Thanks: 2,562
Fixes: 414
Registered: 21-04-2017

Re: Just checking that this is as good as it gets

It's for new customers. Our deals for existing customers are different.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
vimesuk
Grafter
Posts: 94
Registered: 18-03-2013

Re: Just checking that this is as good as it gets

I'll PM you then.

Thanks
Plusnet Help Team
Plusnet Help Team
Posts: 8,349
Thanks: 2,562
Fixes: 414
Registered: 21-04-2017

Re: Just checking that this is as good as it gets

Cheers for your PM. I've passed your details over to our sales team to call you back.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team