Re: Joint accounts
I can confirm that we are only able to have one person as the main account holder and that the account holder cannot be changed. However, the account holder can add authorised users to their account who we are able to discuss the account with provided that they can pass our security checks. Authorised users are not able to make any changes to the account that will affect the monthly cost or contract length, are not able to add other authorised users and are not able to book fault engineers but can do most other things.
If the account holder would like to change the phone package on the account without calling us, this can be done via the product change page on the member centre here.
| Emily D|
Plusnet Help Team