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Joined plusnet only because of cashback offer november 2016, still no cheque

Hooked
Posts: 7
Registered: ‎03-03-2017

Joined plusnet only because of cashback offer november 2016, still no cheque

Hello

signed up to plus net because you were advertising cashback, this was in November 2016 still no cheque, seems a common complaint, can you tell me if this offer will be honoured or do I need to take this to the ASA as it was an advertised offer.

It really makes plus net look  dishonourable 

 

looking forward to reply

1 REPLY 1
Legend
Posts: 17,723
Thanks: 598
Fixes: 168
Registered: ‎05-04-2007

Re: Joined plusnet only because of cashback offer november 2016, still no cheque

Thanks for getting in touch. I believe I've also responded over on Twitter regarding this issue.

 

Your cheque has been dispatched and we expected this to arrive by today, however as it hasn't I've escalated this internally and you should hear back next week.

If this post resolved your issue please click the 'This fixed my problem' button

Former Plusnet Staff member. Posts after 31st Jan 2020 are not on behalf of Plusnet.