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Joined plusnet only because of cashback offer november 2016, still no cheque

las17
Hooked
Posts: 7
Registered: ‎03-03-2017

Joined plusnet only because of cashback offer november 2016, still no cheque

Hello

signed up to plus net because you were advertising cashback, this was in November 2016 still no cheque, seems a common complaint, can you tell me if this offer will be honoured or do I need to take this to the ASA as it was an advertised offer.

It really makes plus net look  dishonourable 

 

looking forward to reply

1 REPLY
Community Gaffer
Community Gaffer
Posts: 17,680
Thanks: 665
Fixes: 166
Registered: ‎05-04-2007

Re: Joined plusnet only because of cashback offer november 2016, still no cheque

Thanks for getting in touch. I believe I've also responded over on Twitter regarding this issue.

 

Your cheque has been dispatched and we expected this to arrive by today, however as it hasn't I've escalated this internally and you should hear back next week.

If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Staff