cancel
Showing results for 
Search instead for 
Did you mean: 

Ive paid bill but service still restricted

FIXED
Hooked
Posts: 8
Thanks: 1
Registered: ‎22-11-2019

Ive paid bill but service still restricted

Hi I've paid my bill but their are still sites which have been blocked, can a staff member please remove restrictions. Thanks.
6 REPLIES 6
Plusnet Help Team
Plusnet Help Team
Posts: 41
Thanks: 4
Fixes: 3
Registered: ‎23-12-2019

Re: Ive paid bill but service still restricted

Hi Margaret

 

With a your account all looking upto date, can you confirm if any restrictions have now been lifted, I appreciate it can take a few minutes after payment to update.

 

It  looks well from our side.

 

Feel free to let me know if you need anything else

 

Regards

Kev

If this post resolved your issue please click the 'This fixed my problem' button
 Kevin T
 Plusnet Help Team
Hooked
Posts: 8
Thanks: 1
Registered: ‎22-11-2019

Re: Ive paid bill but service still restricted

I paid the bill in the early hours of this morning, i just checked and still I'm restricted.
Plusnet Help Team
Plusnet Help Team
Posts: 41
Thanks: 4
Fixes: 3
Registered: ‎23-12-2019

Re: Ive paid bill but service still restricted

Hello again,

 

I#ve tried to call you directly to see what the problem could be but there was no answer on the land line or mobile.

 

To try a quick fix could you reboot your router to see if that resolves the issue.

 

There's nothing from our side as to why you would be limited.

 

Regards

Kev

 

If this post resolved your issue please click the 'This fixed my problem' button
 Kevin T
 Plusnet Help Team
Hooked
Posts: 8
Thanks: 1
Registered: ‎22-11-2019

Re: Ive paid bill but service still restricted

I have just reset the router and I'm still restricted, failed billing.
Hooked
Posts: 8
Thanks: 1
Registered: ‎22-11-2019

Re: Ive paid bill but service still restricted

It's now unrestricted, many thanks.
Plusnet Help Team
Plusnet Help Team
Posts: 41
Thanks: 4
Fixes: 3
Registered: ‎23-12-2019

Re: Ive paid bill but service still restricted

Fix

Hello again

 

I've had a look over it again and found an hidden restriction so Ive had this removed - you should now be fully unrestricted, again a reboot might help

 

Please feel free to let me know if you need anything else

 

Regards

Kev

If this post resolved your issue please click the 'This fixed my problem' button
 Kevin T
 Plusnet Help Team