Ive paid bill but service still restricted
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07-05-2020 9:38 AM
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Fixed! Go to the fix.
Re: Ive paid bill but service still restricted
07-05-2020 1:49 PM
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Hi Margaret
With a your account all looking upto date, can you confirm if any restrictions have now been lifted, I appreciate it can take a few minutes after payment to update.
It looks well from our side.
Feel free to let me know if you need anything else
Regards
Kev
Re: Ive paid bill but service still restricted
07-05-2020 1:51 PM
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Re: Ive paid bill but service still restricted
07-05-2020 2:06 PM
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Hello again,
I#ve tried to call you directly to see what the problem could be but there was no answer on the land line or mobile.
To try a quick fix could you reboot your router to see if that resolves the issue.
There's nothing from our side as to why you would be limited.
Regards
Kev
Re: Ive paid bill but service still restricted
07-05-2020 2:17 PM
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Re: Ive paid bill but service still restricted
07-05-2020 4:01 PM
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07-05-2020 4:03 PM
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Hello again
I've had a look over it again and found an hidden restriction so Ive had this removed - you should now be fully unrestricted, again a reboot might help
Please feel free to let me know if you need anything else
Regards
Kev
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