Ive been billed more than the agreed amount
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Ive been billed more than the agreed amount
19-11-2020 10:18 AM
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Re: Ive been billed more than the agreed amount
19-11-2020 10:52 AM
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Welcome Jase -- two possibilities. First, your contract has just expired, so your discount ends and you are charged the full rate. Like all ISPs I think PNet are supposed to advise you the contract is ending, maybe you missed this?
Second, you have just renewed your contract, but Pnet's magic accounts system has magicked away your discount -- this has happened to me for years, every time I have renewed.
Pnet staff will pick this up eventually but I've found the easiest way is to phone. The staff work hard, very often from home, but I've always found them helpful and pleasant.
Re: Ive been billed more than the agreed amount
19-11-2020 10:23 PM
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I would phone them but I don't have the time and they just need to bill me the agreed amount
Re: Ive been billed more than the agreed amount
20-11-2020 11:53 AM
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Chances are that Pnet's awful accounts system has removed your discount mid-contract. Happened to me about four years ago. The staff will pick up your post but it will take a few days, as I said your best bet is to phone and tell them if you want it fixed -- if they don't know they can't fix!
Re: Ive been billed more than the agreed amount
20-11-2020 12:01 PM
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Re: Ive been billed more than the agreed amount
20-11-2020 12:02 PM
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There is another possiblity that explains an increased bill. Have you made any chargeable phone calls? There should be a full breakdown of charges on your bill which might explain things. If not, and it is a Plusnet error, then, as other posts say, you need Plusnet to pick this up and sort it.
Re: Ive been billed more than the agreed amount
20-11-2020 12:56 PM
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Re: Ive been billed more than the agreed amount
20-11-2020 1:25 PM
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@Jase1982 So have you looked at the ticket in Gandalf's link that should explain things?
Re: Ive been billed more than the agreed amount
20-11-2020 5:02 PM
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@Jase1982 Yes, please let us know the result -- it may be useful to help someone else in the future. By the way, you probably can't view your bills or other admin using Firefox, many of us find we have to use Chrome or Edge.
Internet not working
24-11-2020 12:07 PM
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Can someone please advise if you can temporarily reinstate it until Friday when I can make the latest payment?
Re: Internet not working
24-11-2020 3:21 PM
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Moderators Note
Topics from same OP merged.
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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