It’s a Another Cashback Query
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18-03-2020 9:02 PM
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Like many others, I have yet to receive the e-mail.
I have checked spam and deleted folders, but nothing there.
Would be grateful if someone could look into this for me - many thanks.
Fixed! Go to the fix.
Re: It’s a Another Cashback Query
23-03-2020 2:32 PM
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Hi - would be grateful if someone could look into this for me please.
Re: It’s a Another Cashback Query
29-03-2020 1:58 PM
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Still waiting ........ would be grateful if someone could resolve this.
Re: It’s a Another Cashback Query
03-04-2020 5:11 PM
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.....and I'm still waiting for the e-mail or someone to respond to this post!!!
Re: It’s a Another Cashback Query
12-04-2020 5:09 PM - edited 12-04-2020 5:10 PM
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.....and another week goes by without any contact from Plusnet. Appreciate the current situation and probably reduced number of staff working, but I have seen several posts on the same subject that appear to have been resolved over the last three weeks, so cannot fathom why I have not had any response over the last month. It’s getting as bad as trying to get hold of EasyJet!!!
Re: It’s a Another Cashback Query
12-04-2020 6:05 PM
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Re: It’s a Another Cashback Query
12-04-2020 7:50 PM - edited 12-04-2020 7:53 PM
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Although I don't fall into the vulnerable category, it is frustrating for everyone (and there seems to be a lot of people awaiting a response on the same issue).
As far as I am concerned, if I don't receive a response from Plusnet by the time the 8 weeks are up, they are in breach of contract and I will make plans to move to another provider.
13-04-2020 9:58 AM
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Thanks for getting in touch @Tonymcclennon2 and apologies for the delayed response. I've provided details of your cashback on a support ticket you can view by going Here.
@Rodd We'll respond to your thread shortly.
Re: It’s a Another Cashback Query
13-04-2020 12:14 PM
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Thanks for raising the ticket - I have now submitted the claim so fingers crossed - I did check my e-mails, and there is definitely no e-mail received on 4th March as suggested. Have checked junk, deleted and inbox and nothing there - not sure that given the number of posts on the same subject there is a problem with the e-mails being sent out.
Anyhow, thanks for sorting this out and I will await my cheque.
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