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It's Chico Time!

FIXED
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Aspiring Pro
Posts: 174
Thanks: 37
Fixes: 3
Registered: ‎03-09-2018

It's Chico Time!

I mean it's restricto time...

 

Restricted on a saturday, when I was listening to the cricket on the BBC Iplayer App.

 

Got an email, saying plusnet will be taking money from my account on or abouts the 8th June, the 8th is a saturday, so plusnet should try and take the payment the following working day, which is the 10th June.

 

The plusnet team have been working on this problem for how long?

 

Fedup

32 REPLIES 32
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Aspiring Pro
Posts: 174
Thanks: 37
Fixes: 3
Registered: ‎03-09-2018

Re: It's Chico Time!

Please lift the restriction, I want to listen to the Cricket.

 

 

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Aspiring Pro
Posts: 174
Thanks: 37
Fixes: 3
Registered: ‎03-09-2018

Re: It's Chico Time!

Bump

 

Do some work.

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Anonymous
Not applicable

Re: It's Chico Time!

@Menace65 Remember it's the weekend so not all staff will be in today.

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Aspiring Pro
Posts: 174
Thanks: 37
Fixes: 3
Registered: ‎03-09-2018

Re: It's Chico Time!

They should remember not to restrict people at the weekend, I've been restricted even before any attempt to take money from my bank account has been made.

 

 

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Superuser
Superuser
Posts: 16,316
Thanks: 6,621
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Registered: ‎22-08-2007

Re: It's Chico Time!

The Super Users keep a watching eye on reoccurring issues - to inform our discussions with Plusnet.  I am presently watching billing issues, particularly "failed payment" restrictions: would you mind advising if you have a current (active) automatic payment arrangement (direct debit or payment card) set up on your account please?

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Aspiring Pro
Posts: 174
Thanks: 37
Fixes: 3
Registered: ‎03-09-2018

Re: It's Chico Time!

I can't check, because I can't log into my account.

 

@Townman 

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Aspiring Pro
Posts: 174
Thanks: 37
Fixes: 3
Registered: ‎03-09-2018

Re: It's Chico Time!

I want compensation, you ruined my weekend.

 

No Cricket

No Football

No Steam

No BT Sports

 

NO Help

 

 

 

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Aspiring Pro
Posts: 234
Thanks: 87
Fixes: 1
Registered: ‎23-09-2018

Re: It's Chico Time!

From ISP review Shocked

Plusnet Employee

Billing issues are affecting staff too, with many people off on long-term sick for stress etc, and many more experienced agents quitting or being sacked due to “excessive” sick.

This has been going on too long, and you’ll find very few employees will defend Plusnet when questioned in the phone.

Customers – please do remember this when you call. We hate it as much as you; please don’t shout at us.

https://www.ispreview.co.uk/index.php/2019/06/customers-of-uk-isp-plusnet-wrongfully-marked-as-being...

https://www.ispreview.co.uk/index.php/2019/03/billing-problems-continue-to-afflict-customers-of-uk-i...

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Superuser
Superuser
Posts: 16,316
Thanks: 6,621
Fixes: 56
Registered: ‎22-08-2007

Re: It's Chico Time!

That first link refers to MOBILE PHONE billing (which is a completely separate system) and those issues relate to credit card processing issues by a third party
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Aspiring Pro
Posts: 174
Thanks: 37
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Registered: ‎03-09-2018

Re: It's Chico Time!

Any Staff awake?

 

Please sort this out..

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Aspiring Pro
Posts: 174
Thanks: 37
Fixes: 3
Registered: ‎03-09-2018

Re: It's Chico Time!

On the Hour every hour I will..

 

BUMP

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Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 438
Fixes: 37
Registered: ‎06-08-2018

Re: It's Chico Time!

Hi @Menace65 thanks for getting in touch. I apologise for these premature restrictions and to see that they affected your ability to access certain entertainment over the weekend. I have now removed these for you. Kind Regards,

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Aspiring Pro
Posts: 174
Thanks: 37
Fixes: 3
Registered: ‎03-09-2018

Re: It's Chico Time!

Restrictions are still in place.

 

I logged into my account via my mobile hotspot [vodafone] I wanted to check if I had a payment method in place, but it just shows 'pay your bill' , so can't change anything.

 

@Satss 

 

[Edit] Just checked via the hotspot, and my debit card is the payment method?

 

 

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Aspiring Pro
Posts: 174
Thanks: 37
Fixes: 3
Registered: ‎03-09-2018

Re: It's Chico Time!

BUMP