Issues with Account and Billing after house move

[#1]

My question regarding the billing issues has come off hold again yesterday for the umpteenth times on my account...usually it goes straight back on hold but so far it has not this time....anybody from Plusnet care to update it and me

[#2]

Apologies for the delayed response.

We'll update the ticket shortly

[#3]

Anybody like to update my ticket that came off hold yesterday regarding the ongoing saga of no bills....even if it is to put it back on hold least I know it's not been forgotten about.

[#4]

Thanks for getting back to us @mode101uk

I've just provided an further update.

Apologies for the continued inconvenience

[#5]

Hey there

The ticket on my account has come off hold again this morning regarding the ongoing billing problems....any chance I can get an update on what is happening!!

[#6]

An update would be appreciated rather than silence....not at all impressed with Plusnet.....

[#7]

Hi there @mode101uk

Rest assured we haven't forgotten about you. I've provided an update on your ticket.

Going forward, please don't worry too much when your ticket comes off hold.

By placing it on hold it assigns it into a pending state (generally as no further action can be taken at that time, to await a review at a later date) until the date where it comes off hold. It is then assigned to a work queue.

Essentially when it comes off hold, it's then scheduled to be worked. We'll then pick it up accordingly.