cancel
Showing results for 
Search instead for 
Did you mean: 

Issue with billing still not resolved!?

Cathmatt
Newbie
Posts: 3
Registered: 07-02-2013

Issue with billing still not resolved!?

Your Response
1:03pm, Friday 1 Feb 2013
[Support Wizard Journey]
[I Have Been Billed Incorrectly]
[Customer Services]
[Update your payment details]
[Billing - Incorrect or query]
[Additional Information]
Hi,
I agreed an upgrade with you last month (to start from 1st feb) to an unlimited download allowance at 8.50/month.
It appears that via email and on here you have not done this, but have simply signed me to another 18month contract for the same 10mb limit but now at 12.99/month?!
Can you rectify this asap please and let me know it has been sorted properly.
I have included the confirmation email below from your office for reference,
Many thanks
Matt Pilling

Tue, Jan 15, 2013 at 11:17 PM
Jan 15
Message starred
FROM support@plus.net TO You
Plusnet - Question has been amended or escalated
Hide Details
From
support@plus.net
To


Username cathmatt
We are pleased to be able to inform you that a member of our Customer Support
Centre has now escalated your Question [number 64470736 ]
for further investigation.
The following comment was added to the Question
Dear Mr pilling,
Thank you for getting back to us.
I have now amended your account to the unlimited package this will change on the 01-02-2013 and will be �8.50 rising to �15.99 after 12 months.
Please do not hesitate to get back in touch online at http://contactus.plus.net or by phone on 0800 432 0200 if we can be of further assistance.

Kind regards,
[removed]
Read or respond to your Question -
http://portal.plus.net/my.html?action=questions
IMPORTANT: Do not reply to this email, our Support Team can only deal with inquiries through the Help Assistant

Regards,
Customer Support
--
http://portal.plus.net

PlusNet plc
Registered Office: The Balance, 2 Pinfold Street, Sheffield, S1 2GU
Registered in England no: 3279013
VAT registration number: 842254440
Copied To:
dick:csa
4 REPLIES
Cathmatt
Newbie
Posts: 3
Registered: 07-02-2013

Re: Issue with billing still not resolved!?

Hi,
I have not had any useful response to this issue and cannot get thru on the phone.
Can someone respond ASAP please or phone me!?
Thank you
Matt
Superuser
Superuser
Posts: 1,873
Thanks: 462
Fixes: 6
Registered: 05-11-2008

Re: Issue with billing still not resolved!?

Hi there welcome to the forums Smiley
It would be best to remove your email address from your posts , as anyone can view this public forum
When wanting to ring, you can see how long the wait will be , by the customer support stats, that are updated every few minutes.
http://portal.plus.net/supportpages.html?a=212
Regards
Mike
Mike
Cathmatt
Newbie
Posts: 3
Registered: 07-02-2013

Re: Issue with billing still not resolved!?

Oops! Have corrected that.  Smiley
Thanks i.t. Works!
Has been half an hour wait every time I've tried!?
Very frustrating as I don't have that much time to waste sorting this out.
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Issue with billing still not resolved!?

Hi there, it looks like it's all been sorted out for you by our support team following the ticket you raised? Please let us know if that's not the case.