Issue with billing still not resolved!?

[#1]

Your Response
1:03pm, Friday 1 Feb 2013
[Support Wizard Journey]
[I Have Been Billed Incorrectly]
[Customer Services]
[Update your payment details]
[Billing - Incorrect or query]
[Additional Information]
Hi,
I agreed an upgrade with you last month (to start from 1st feb) to an unlimited download allowance at 8.50/month.
It appears that via email and on here you have not done this, but have simply signed me to another 18month contract for the same 10mb limit but now at 12.99/month?!
Can you rectify this asap please and let me know it has been sorted properly.
I have included the confirmation email below from your office for reference,
Many thanks
Matt Pilling

Tue, Jan 15, 2013 at 11:17 PM
Jan 15
Message starred
FROM support@plus.net TO You
Plusnet - Question has been amended or escalated
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From
support@plus.net
To


Username cathmatt
We are pleased to be able to inform you that a member of our Customer Support
Centre has now escalated your Question [number 64470736 ]
for further investigation.
The following comment was added to the Question
Dear Mr pilling,
Thank you for getting back to us.
I have now amended your account to the unlimited package this will change on the 01-02-2013 and will be �8.50 rising to �15.99 after 12 months.
Please do not hesitate to get back in touch online at http://contactus.plus.net or by phone on 0800 432 0200 if we can be of further assistance.

Kind regards,
[removed]
Read or respond to your Question -
http://portal.plus.net/my.html?action=questions
IMPORTANT: Do not reply to this email, our Support Team can only deal with inquiries through the Help Assistant

Regards,
Customer Support
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http://portal.plus.net

PlusNet plc
Registered Office: The Balance, 2 Pinfold Street, Sheffield, S1 2GU
Registered in England no: 3279013
VAT registration number: 842254440
Copied To:
dick:csa

[#2]

Hi,
I have not had any useful response to this issue and cannot get thru on the phone.
Can someone respond ASAP please or phone me!?
Thank you
Matt

[#3]

Hi there welcome to the forums
It would be best to remove your email address from your posts , as anyone can view this public forum
When wanting to ring, you can see how long the wait will be , by the customer support stats, that are updated every few minutes.
http://portal.plus.net/supportpages.html?a=212
Regards
Mike

[#4]

Oops! Have corrected that. 
Thanks i.t. Works!
Has been half an hour wait every time I've tried!?
Very frustrating as I don't have that much time to waste sorting this out.

[#5]

Hi there, it looks like it's all been sorted out for you by our support team following the ticket you raised? Please let us know if that's not the case.