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Issue changing product

Posts: 1
Registered: ‎10-03-2021

Issue changing product

Hi all,


My broadband contract is due to expire on the 16th but when I go to my account I get the following message


"An error has occurred

You can't change your products for the moment, our system may be updating. Please try again later."


I did as it said and I've been trying since last Friday to no avail. Obviously with the contract coming to an end I'm eager to explore my options.


Any help would be greatly appreciated.

Community Veteran
Posts: 31,319
Thanks: 1,608
Fixes: 565
Registered: ‎14-04-2007

Re: Issue changing product

@Darksoul  It's a common issue which requires a staff member to fix.

Hopefully one will be along shortly.

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