Is this normal?
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Is this normal?
Is this normal?
19-08-2014 2:21 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I am on the phone asking the same question but the gentle man I am speaking to has a very strong accent and I can't really understand what he is saying.
Re: Is this normal?
19-08-2014 2:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Is this normal?
19-08-2014 3:13 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Is this normal?
19-08-2014 3:31 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Is this normal?
19-08-2014 5:23 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Sorry if your conversation with my colleague has caused any further confusion.
I've had a look into this and will give you a call shortly to discuss further.
Re: Is this normal?
19-08-2014 5:58 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Is this normal?
23-08-2014 5:08 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Re: Is this normal?
26-08-2014 2:04 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
We go through security questions with the customer to pass data protection to not only protect account specific information of the customer but also to let them know that we are who we say we are. If it was someone pretending to be us then they shouldn't have the security information.
Re: Is this normal?
26-08-2014 2:29 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
This included when I was called to be offered a special deal some time ago (like nearly a year)
If I was called by someone claiming to be from Plusnet what questions should I ask to verify who was calling
Having said all that non of the callers asked for any confidential information as the calls tended to be on the lines of - Are you happy with the fault being sorted or to clarify a point in a ticket
Re: Is this normal?
26-08-2014 2:48 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
If you're confident that the person calling you is genuinely from Plusnet then there shouldn't be the need to worry.
Quote If I was called by someone claiming to be from Plusnet what questions should I ask to verify who was calling
If you believe that you require verification from the person calling then you can ask them to raise a question on your account to verify that they are Plusnet staff and ask that they either call you back or that you'll update the ticket.
daro2096, if you've any reason for concern that someone may have called you pretending to be from Plusnet then please let me know and I can look into that for you.
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Is this normal?