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Is this correct?

jockwav
Rising Star
Posts: 651
Thanks: 8
Fixes: 3
Registered: 01-08-2011

Is this correct?

I just signed up on the 4th aug. & it is going to be a new line & BB & call package which came to £61,but checking my bank they have only taken out the £49.99 for the new line,i am confused here. Huh
I hope this new BB setup  has not been messed up. Lips are sealed
https://www.flickr.com/photos/james_bingham/
48 REPLIES
Superuser
Superuser
Posts: 9,515
Thanks: 868
Fixes: 53
Registered: 06-04-2007

Re: Is this correct?

I think the £49.99 charge will be the cost for the line. Once that is installed they'll charge another £11.99 line rental. Is Broadband being done as a simultaneous provide or sequentially? In either case it will be charged from activation date (pro-rata to next billing date if provided sequentially).
You should find detailed invoices in the Member Centre under Account details -> Transactions (link) and closed tickets explaining what is going on in Help Assistant -> View your questions (link). Click the Go button to list closed questions for the date range specified.
David
jockwav
Rising Star
Posts: 651
Thanks: 8
Fixes: 3
Registered: 01-08-2011

Re: Is this correct?

I know the £49.99 is for the line installation,but when i went through it all on the phone i gave my bank details to the guy & he said it comes to £61 for the line & BB & anytime calls & that would be taken out as you pay in advance. Huh
https://www.flickr.com/photos/james_bingham/
Superuser
Superuser
Posts: 9,515
Thanks: 868
Fixes: 53
Registered: 06-04-2007

Re: Is this correct?

Yes, the charges are in advance - but not ahead. They don't make the charge until the service is being provided, so the total mentioned by the agent can be taken in chunks.
If you leave this until Monday a member of the Digital Care Team will probably be along to provide an update on what is happening.
David
jockwav
Rising Star
Posts: 651
Thanks: 8
Fixes: 3
Registered: 01-08-2011

Re: Is this correct?

Thanks for your reply,i think i have got it now. Cheesy
https://www.flickr.com/photos/james_bingham/
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Is this correct?

Hi there,
Spraxyt is right, we charge you when each service goes active so you can expect respective bits of the £61 charge to be taken as that happens. Hope that does help, and if there's anything further we can do please let us know.
jockwav
Rising Star
Posts: 651
Thanks: 8
Fixes: 3
Registered: 01-08-2011

Re: Is this correct?

Thanks Matt,all crystal clear now,cheers. Grin Smiley
https://www.flickr.com/photos/james_bingham/
jockwav
Rising Star
Posts: 651
Thanks: 8
Fixes: 3
Registered: 01-08-2011

Re: Is this correct?

I put an answer in my help support place on the 19th,still waiting for an answer regarding this phone line installation which is turning into a nightmare & all this waiting now is just adding to our stress of moving house shortly.
https://www.flickr.com/photos/james_bingham/
lexusuk
Grafter
Posts: 567
Registered: 20-10-2009

Re: Is this correct?

Hi jockwav,
I apologise for the delay in response.  I have asked a member of our provisioning team to pick this up for you and they will be in touch shortly.
jockwav
Rising Star
Posts: 651
Thanks: 8
Fixes: 3
Registered: 01-08-2011

Re: Is this correct?

We phoned & spoke to someone,hopefully this is sorted now & is ready to go ahead now. Roll eyes
https://www.flickr.com/photos/james_bingham/
jockwav
Rising Star
Posts: 651
Thanks: 8
Fixes: 3
Registered: 01-08-2011

Re: Is this correct?

Still waiting for a definate date for the phone line to be put in at our new address as we want to be there?.
https://www.flickr.com/photos/james_bingham/
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Is this correct?

Hi Jockwav,
I've just nudged the provisioning team, you'll have an update today. Really sorry about the delay there.
jockwav
Rising Star
Posts: 651
Thanks: 8
Fixes: 3
Registered: 01-08-2011

Re: Is this correct?

Thanks for that Matt Smiley
https://www.flickr.com/photos/james_bingham/
jockwav
Rising Star
Posts: 651
Thanks: 8
Fixes: 3
Registered: 01-08-2011

Re: Is this correct?

Can,t really say i got a straight answer to which date yet. Undecided
https://www.flickr.com/photos/james_bingham/
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Is this correct?

Hmm, looks like that's down to supplier issues I'm afraid. We are chasing them (looks like there was an update on the ticket today) but unfortunately until we get any more details we can't really advise. I'll see what we can do about chasing them further.