Is this correct?

[#1]

I just signed up on the 4th aug. & it is going to be a new line & BB & call package which came to £61,but checking my bank they have only taken out the £49.99 for the new line,i am confused here.
I hope this new BB setup  has not been messed up.

[#2]

I think the £49.99 charge will be the cost for the line. Once that is installed they'll charge another £11.99 line rental. Is Broadband being done as a simultaneous provide or sequentially? In either case it will be charged from activation date (pro-rata to next billing date if provided sequentially).
You should find detailed invoices in the Member Centre under Account details -> Transactions (link) and closed tickets explaining what is going on in Help Assistant -> View your questions (link). Click the Go button to list closed questions for the date range specified.

[#3]

I know the £49.99 is for the line installation,but when i went through it all on the phone i gave my bank details to the guy & he said it comes to £61 for the line & BB & anytime calls & that would be taken out as you pay in advance.

[#4]

Yes, the charges are in advance - but not ahead. They don't make the charge until the service is being provided, so the total mentioned by the agent can be taken in chunks.
If you leave this until Monday a member of the Digital Care Team will probably be along to provide an update on what is happening.

[#5]

Thanks for your reply,i think i have got it now.

[#6]

Hi there,
Spraxyt is right, we charge you when each service goes active so you can expect respective bits of the £61 charge to be taken as that happens. Hope that does help, and if there's anything further we can do please let us know.

[#7]

Thanks Matt,all crystal clear now,cheers.

[#8]

I put an answer in my help support place on the 19th,still waiting for an answer regarding this phone line installation which is turning into a nightmare & all this waiting now is just adding to our stress of moving house shortly.

[#9]

Hi jockwav,
I apologise for the delay in response.  I have asked a member of our provisioning team to pick this up for you and they will be in touch shortly.

[#10]

We phoned & spoke to someone,hopefully this is sorted now & is ready to go ahead now.

[#11]

Still waiting for a definate date for the phone line to be put in at our new address as we want to be there?.

[#12]

Hi Jockwav,
I've just nudged the provisioning team, you'll have an update today. Really sorry about the delay there.

[#13]

Thanks for that Matt

[#14]

Can,t really say i got a straight answer to which date yet.

[#15]

Hmm, looks like that's down to supplier issues I'm afraid. We are chasing them (looks like there was an update on the ticket today) but unfortunately until we get any more details we can't really advise. I'll see what we can do about chasing them further.