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Is there anybody there? One week - no response

Lynnpin
Grafter
Posts: 125
Thanks: 8
Registered: ‎31-07-2012

Is there anybody there? One week - no response

It's now a week since I posted two queries on here, both of which have disappeared down to page 3 without a response.

 

https://community.plus.net/t5/My-Account-Billing/Incorrect-Billing-on-last-contract-month-and-first-...

https://community.plus.net/t5/My-Account-Billing/Reward-Card-Activation/td-p/1756373

 

It would seem I'm not alone with these same two problems but usually this forum is excellent at solving them so I'm rather disappointed.

Anyone, please?

2 REPLIES 2
jgb
Aspiring Champion
Posts: 601
Thanks: 416
Fixes: 15
Registered: ‎01-08-2007

Re: Is there anybody there? One week - no response

@Lynnpin 

Yes, Plusnet staffers picking up posts etc., are getting rarer than hens' teeth these days. 

Lynnpin
Grafter
Posts: 125
Thanks: 8
Registered: ‎31-07-2012

Re: Is there anybody there? One week - no response

They tried to ring me but I missed the call though they replied through my account within 2 hours, so that was a nice surprise.

Hopefully they say the billing errors are now sorted but they are going to ring me back tomorrow about the card activation.