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Is there anybody out there "NOW"

Posts: 1
Registered: ‎12-12-2019

Is there anybody out there "NOW"

Why is Plusnet unable to offer me a comparable price or at least close to NOW  £25 / month deal ,same products as my soon to be out of contract deal . Woman I spoke to appeared not to know the NOW package inc.anytime calls ,just offered £2 off a new £35.99 contract , still leaving me £8.99 / month better off moving to Now .I am happy to stay at Plusnet, but for another £108 / year in my pocket ?The £2 off is called a NOW defence deal , do Plusnet really want long term custom , or just not mine . Answers/comments on a post card or here .

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Registered: ‎11-01-2008

Re: Is there anybody out there "NOW"

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This topic has been moved from Chat to My Account / Billing

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Plusnet Help Team
Plusnet Help Team
Posts: 1,873
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Registered: ‎06-08-2018

Re: Is there anybody out there "NOW"

Hello @fartaway,

I'm sorry that we couldn't offer the pricing that you were looking for on this occasion. We aim to offer the best possible deal we can at the point where a recontract is requested, unfortunately with the competitive nature of the industry we're not always able to match a previous deal or offer. Deals and pricing do vary frequently and despite not being suitable for you at present, this may change moving forward.  We can of course arrange a callback with our Customer Options team to discuss this deal to see if we can get as close as possible in price to them, if you drop us a preferred time/date/number via PM to give you a bell on we can get that arranged.


Otherwise best wishes for the move to your new provider.


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 Maddy S
 Plusnet Help Team