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Is the main site down?

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Aspiring Pro
Posts: 173
Thanks: 23
Fixes: 3
Registered: ‎19-12-2010

Is the main site down?

I'm trying to log in to the main site to pay an outstanding bill, but I can't.

~]$ ping -c 2 plus.net
PING plus.net (212.159.8.2) 56(84) bytes of data.
From portal.plus.net (212.159.8.2) icmp_seq=1 Destination Port Unreachable
From portal.plus.net (212.159.8.2) icmp_seq=2 Destination Port Unreachable

Is it just down for me or others?

4 REPLIES 4
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Moderator
Moderator
Posts: 24,351
Thanks: 4,324
Fixes: 1,111
Registered: ‎11-01-2008

Re: Is the main site down?

Yeah, it’s up an running.
Customer / Moderator
If it helped click the thumb
If it fixed it click 'This fixed my problem'
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Aspiring Pro
Posts: 173
Thanks: 23
Fixes: 3
Registered: ‎19-12-2010

Re: Is the main site down?

I can't reach it, nor can I send e-mails or access https://www.pclinuxos. Everything gets diverted to http://failed.billing.plus.net/apps/payment/failed which fails to connect.

I was only informed about the billing problem this morning, but already PN seem to be blocking my access, even to the bill-paying portal. What happened to the 14 days the e-mail said I had to make the payment?

 

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Aspiring Pro
Posts: 173
Thanks: 23
Fixes: 3
Registered: ‎19-12-2010

Re: Is the main site down?

These are the request headers:

Host: www.pclinuxos.com User-Agent: Mozilla/5.0 (X11; Linux x86_64; rv:68.9) Gecko/20100101 Goanna/4.6 Firefox/68.9 PaleMoon/28.13.0

Accept: text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8

Accept-Language: en-GB,en;q=0.5

Accept-Encoding: gzip, deflate

Cookie: SMFCookie695=<edited to protect log-in details>;

PHPSESSID=<edited to protect session ID>

 

Which produces:

HTTP/1.1 307 Temporary Redirect

Connection: close

Location: http://failed.billing.plus.net/apps/payment/failed

So there we are. PN Intercepts the request, redirects me to its own site and then sends a Connection: close header to ensure I can't get in.

Highlighted
Aspiring Pro
Posts: 173
Thanks: 23
Fixes: 3
Registered: ‎19-12-2010

Re: Is the main site down?

I have now been able to pay by card on the phone and have been told the restrictions will be lifted within four hours. Given they were imposed after about that time when I was told no sanctions would be applied for a fortnight, I hope that doesn't mean it will take fourteen days to do what they said should take four hours.

While I can understand blocking the general service, it makes no sense to block the PN site so people can't even pay their bill or sort out other problems without phoning in to Customer Service.