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Is telephone line separate to broadband?

MisterW
Superuser
Superuser
Posts: 14,680
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Registered: ‎30-07-2007

Re: Is telephone line separate to broadband?

Deleted as @Anoush basically said what I did 

Superusers are not staff, but they do have a direct line of communication into the business in order to raise issues, concerns and feedback from the community.

Cagney1994
Rising Star
Posts: 402
Thanks: 11
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Registered: ‎28-07-2013

Re: Is telephone line separate to broadband?

Hi folks. I've looked into the wording of my contract (which ends in May 2022) and it says :

"Great news, you're on a fixed price contract! That means the cost of your broadband and line rental won't go up while you're in contract."
____

I paid LRS last July of £209.88 which works out at £17.49 a month.

Since PN has discontinued LRS and the price of line rental will be standard at £20.49 (I think), how much would I be paying?

I hope not the increased price since it'll go against the contract.

Thanks.

Gandalf
Community Gaffer
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Posts: 26,571
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Registered: ‎21-04-2017

Re: Is telephone line separate to broadband?

Hello, once your line rental saver expires you'll be paying line rental at £19.99 which is how much it was when your fixed price contract began. I hope this helps.

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet
Cagney1994
Rising Star
Posts: 402
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Registered: ‎28-07-2013

Re: Is telephone line separate to broadband?

Hello again guys.

When do I need to give PN notice to cancel? My line rental expires on 31.7.21.

And once it *is* cancelled, presumably the broadband (which expires in May 2022) will be done at the same time?
adam945
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 2,319
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Registered: ‎01-12-2020

Re: Is telephone line separate to broadband?

Hi @Cagney1994

 

If you want your line ceasing all together, we'd require 14 days notice, you'd need to call our Customer Options team on 0800 013 2632 get get this process started.

 

If you're moving to another supplier that uses the same Openreach lines as we do, you don't need to contact us. Simply sign up with another provider, and their orders on the line will serve as your notice to leave.

 Adam
 Plusnet Help Team - Leeds
Cagney1994
Rising Star
Posts: 402
Thanks: 11
Fixes: 3
Registered: ‎28-07-2013

Re: Is telephone line separate to broadband?

Thanks adam945. And since my provider will be Virgin, I guess I'd have to give you guys a call.

And on the topic of my broadband; will that come to an end once the line ceases?
Gandalf
Community Gaffer
Community Gaffer
Posts: 26,571
Thanks: 10,287
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Registered: ‎21-04-2017

Re: Is telephone line separate to broadband?

Thanks for getting back to us @Cagney1994 

That's correct, if you cancel while in contract we'll charge you a termination fee though. 

From 31st October 2022, I no longer have a regular presence here as I’ve moved on to a new role.
Anoush Mortazavi
Plusnet