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Is it normal to receive an email from Plusnet regarding...

daro2096
Grafter
Posts: 81
Registered: 05-06-2014

Is it normal to receive an email from Plusnet regarding...

Broadband usage?
I have just received an email saying I am approaching my broadband usage limit. Never received one before. I used 59.95gb of my 60gb allowance two months ago and never received a warning email.
I have been uploading a lot of video to YouTube lately though, think that may be the reason?
4 REPLIES
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Is it normal to receive an email from Plusnet regarding...

You should receive one automatically when you hit 80% of your usage limit (it may be 90% I really can't remember)
daro2096
Grafter
Posts: 81
Registered: 05-06-2014

Re: Is it normal to receive an email from Plusnet regarding...

Well I am hitting 75% of my usage but like I said two months ago I used 99.9% of my usage and never got an email.
Community Veteran
Posts: 38,460
Thanks: 1,027
Fixes: 62
Registered: 15-06-2007

Re: Is it normal to receive an email from Plusnet regarding...

there were several reported problems about that time where the emails weren't being sent out
daro2096
Grafter
Posts: 81
Registered: 05-06-2014

Re: Is it normal to receive an email from Plusnet regarding...

I see. I didn't know they sent out warning emails.