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Is billing sorted

Chrisvesey
Rising Star
Posts: 133
Thanks: 32
Fixes: 1
Registered: ‎11-11-2018

Is billing sorted

Hi, 

Logged in this morning to see that my next bill date has moved from 3 January to 3 April. No further details of bills etc. Does this mean I will get an itemised bill soon? No extra info on open ticket,

Chris 

7 REPLIES 7
Anon
Pro
Posts: 634
Thanks: 209
Registered: ‎16-04-2007

Re: Is billing sorted

Perhaps they miss-spoke the date and it should have been April 1st.

Whatever happens always remember "We will do you
.........................proud" say Pnet.
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,142
Thanks: 998
Fixes: 403
Registered: ‎01-01-2012

Re: Is billing sorted

From what we can see a bill has been generated which you should be able to view by going to the billing tab and going on 'View Bills'

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Chrisvesey
Rising Star
Posts: 133
Thanks: 32
Fixes: 1
Registered: ‎11-11-2018

Re: Is billing sorted

Just had a quick look and you seem to be charging me line rental although I paid in advance

OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Is billing sorted

Hi @Chrisvesey, thanks for your post.

 

We're sorry to hear that after all of the issues you've already had, you've now been charged incorrectly.

 

I've issued a refund for the incorrect amount and sent a ticket to our Billing Operations team with regards your Line Rental Saver payment.

 

I've provided more detail in the ticket accessible here.

 

Please let us know if you need any further assistance.

Chrisvesey
Rising Star
Posts: 133
Thanks: 32
Fixes: 1
Registered: ‎11-11-2018

Re: Is billing sorted

Hi,

thanks for your help,

chris

OskarPapa
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 1,325
Fixes: 63
Registered: ‎09-10-2018

Re: Is billing sorted

No worries Chris, have a great afternoon in the sun! -Owen

Chrisvesey
Rising Star
Posts: 133
Thanks: 32
Fixes: 1
Registered: ‎11-11-2018

Re: Is billing sorted

Hi, 

Just like to say thank you to the Cs team for sorting out my account, also operation went well and the choccy bar is nice, 

Chris