Is billing sorted

[#1]

Hi, 

Logged in this morning to see that my next bill date has moved from 3 January to 3 April. No further details of bills etc. Does this mean I will get an itemised bill soon? No extra info on open ticket,

Chris 

[#2]

Perhaps they miss-spoke the date and it should have been April 1st.

[#3]

From what we can see a bill has been generated which you should be able to view by going to the billing tab and going on 'View Bills'

[#4]

Just had a quick look and you seem to be charging me line rental although I paid in advance

[#5]

Hi @Chrisvesey, thanks for your post.

We're sorry to hear that after all of the issues you've already had, you've now been charged incorrectly.

I've issued a refund for the incorrect amount and sent a ticket to our Billing Operations team with regards your Line Rental Saver payment.

I've provided more detail in the ticket accessible here.

Please let us know if you need any further assistance.

[#6]

Hi,

thanks for your help,

chris

[#7]

No worries Chris, have a great afternoon in the sun! -Owen

[#8]

Hi, 

Just like to say thank you to the Cs team for sorting out my account, also operation went well and the choccy bar is nice, 

Chris