Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for
Is Pn's accounts staff genetically incompetent or are they all on crack cocaine?
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Is Pn's accounts staff genetically incompetent...
Is Pn's accounts staff genetically incompetent or are they all on crack cocaine?
26-06-2011 6:16 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I have been once again overcharged on my account, and have had to spend precious time on a lovely hot sunday afternoon sorting out the mess.
It seems clear to me that I can no longer trust Pn accounts staff to get the basics right.
Its all very well to trot out the usual mand jojo platitudes we are very sorry etc etc but the fact remains as these forums will testify, far too many basic mistakes are being made by Pn staff.
It really is time Pn fired a few people.
Why should adam and coy have to spend their time sorting out other peoples mess?
So for the last time get your act together Pn ok?
Message 1 of 6
(1,168 Views)
5 REPLIES 5
Re: Is Pn's accounts staff genetically incompetent or are they all on crack cocaine?
26-06-2011 6:20 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Whatever your problem was I bet you It was a computer error? Its the computer systems that need sacked.
If life gives you lemons, make lemonade.
Message 2 of 6
(370 Views)
Not applicable
Re: Is Pn's accounts staff genetically incompetent or are they all on crack cocaine?
26-06-2011 7:46 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
I don't know about the accounts staff, but in the last three weeks there has been a new (unnamed as otherwise that would be against forum rules) member of "Technical Support" posting in this forum.
In seventeen postings, to date, I think there was only one piece of relevant and accurate information !, the rest I.M.O. were uninformed guesses, pointless statements, or just plain wrong.
Thankfully the majority of staff replies here are accurate, courteous, helpful, relevant, patient, and professional,
but then there's ever helpful Jojo who has transformed support on this forum to a new level - and it is VERY much appreciated !
In seventeen postings, to date, I think there was only one piece of relevant and accurate information !, the rest I.M.O. were uninformed guesses, pointless statements, or just plain wrong.
Thankfully the majority of staff replies here are accurate, courteous, helpful, relevant, patient, and professional,
but then there's ever helpful Jojo who has transformed support on this forum to a new level - and it is VERY much appreciated !
Message 3 of 6
(370 Views)
Re: Is Pn's accounts staff genetically incompetent or are they all on crack cocaine?
27-06-2011 10:47 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi there,
While the refund has already gone through, I can't see where the invoice is incorrect? There's your broadband subscription (with the £5 discount), the £1.50 non direct debit processing charge, the pro-rata for the pro-add on (6th June -> 26th June) and the charge for the pro add on next month. We'll not reclaim the refund now but I can't see where it is that it's gone wrong?
While the refund has already gone through, I can't see where the invoice is incorrect? There's your broadband subscription (with the £5 discount), the £1.50 non direct debit processing charge, the pro-rata for the pro-add on (6th June -> 26th June) and the charge for the pro add on next month. We'll not reclaim the refund now but I can't see where it is that it's gone wrong?
Message 4 of 6
(370 Views)
Re: Is Pn's accounts staff genetically incompetent or are they all on crack cocaine?
27-06-2011 12:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
@matt you of all people surprize me you are usually one of the few on the ball.
Whilst i normally do not like to go into detail on here, you obviously need to be updated.
bb is 17.99
bob and others arranged ages ago a years discount on the debit card payment as i objected to Pns extortionate fee.
The pro add on was given free by steve in tech support ie i get 12 months discount of the 5£.
All of these freebies are on pm and mail and recorded by typetalk.
so at the end of the day my bb invoice each month should be a constant 17.99
If your systems do not correctly show these fugures perhaps you would be kind enough to update my account details and get the story right.
I did not ask for these concessions. they were freely offered to me by PN. Perhaps Pn subscribes to the what "the lord giveth, the lord taketh away philosophy. You have a legal contract for 12 months with me to supply free payment by dc and the add on.
I am more than happy to legally contest these charges if you continue to invoice me in excess of 17.99 per month
thanks matt..
Whilst i normally do not like to go into detail on here, you obviously need to be updated.
bb is 17.99
bob and others arranged ages ago a years discount on the debit card payment as i objected to Pns extortionate fee.
The pro add on was given free by steve in tech support ie i get 12 months discount of the 5£.
All of these freebies are on pm and mail and recorded by typetalk.
so at the end of the day my bb invoice each month should be a constant 17.99
If your systems do not correctly show these fugures perhaps you would be kind enough to update my account details and get the story right.
I did not ask for these concessions. they were freely offered to me by PN. Perhaps Pn subscribes to the what "the lord giveth, the lord taketh away philosophy. You have a legal contract for 12 months with me to supply free payment by dc and the add on.
I am more than happy to legally contest these charges if you continue to invoice me in excess of 17.99 per month
thanks matt..
Message 5 of 6
(370 Views)
Re: Is Pn's accounts staff genetically incompetent or are they all on crack cocaine?
27-06-2011 1:36 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Noted... they are indeed documented on the account, sorry I missed that.
Message 6 of 6
(370 Views)
Topic Options
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Is Pn's accounts staff genetically incompetent...