Invoicing

[#1]

Hmmm. I've benefited from a decent deal with PN for the past year, which is now (sob, sob) coming to an end. Being a Dickensian-type Scrooge, I do check the monthly invoice carefully, and was close to a myocardial infarction when I looked at the latest..  Not necessary to go into detail here, but I do feel that it's now way overdue for PN to sort out its invoicing. Just as a forinstance:
My 12mths Line Rental In Advance has come to an end. I knew that, but deliberately haven't renewed on that basis - partly because it doesn't seem as desirable as before and partly because my 18mths with PN has a couple of months to run. Therefore I didn't want to be committed. It means I have the option to look around at the market..
But Why-Oh-Why (sorry about that) does the invoice state Talk Anytime Charge as £16.99. It ain't. That's Line Rental. Meanwhile, there's £6 described as Call Plan Charge. My understanding is that It's actually the Talk Anytime Charge.
The term 'dog's breakfast ' must come to mind.   

[#2]

Spooky! I'm in exactly the same situation as you, and went through the same thought process yesterday! Had to check some old bills to make sure it wasn't me getting it wrong. 
Think I have 4 or 5 months to go before my 18 months ends, so plenty of time to consider options.
Lovely phrase and have used it myself, but what *is* a "dogs breakfast"?

[#3]

Quote from: Kevin

Lovely phrase and have used it myself, but what *is* a "dogs breakfast"?

Kevin, you just don't want to know - especially if you've just eaten.

[#4]

[#5]

So I go into Account Summary, and find that it too thinks I pay £16.99 for Talk Anytime. No, it's my charitable contribution to BT via PN.
The reason I logged in was to confirm the precise date when my present 18mth contract expires. Well it does give me a lot of historical stuff, going back a couple of years, including some twaddle about a Netgear router I've never had. But does it clarify my exact current commitment? Of course not.

[#6]

Hello there. I'm sorry for the confusion regarding the line rental and call plan on your invoices. This is a known issue with our current system that is actually quite difficult to correct, however we are in the process of redesigning our billing & account system that should resolve the matter in the future.

[#7]

Quote from: ArthurDent

So I go into Account Summary, and find ... Well it does give me a lot of historical stuff, going back a couple of years, including some twaddle about a Netgear router I've never had.

When you went onto fibre I assume a TG582n router configured for fibre was supplied. On Plusnet's ordering system that was known as a "Netgear" router to distinguish it from the TG582n not configured for fibre. That is likely to be the Netgear referred to in your account summary.

[#8]

Quote from: ArthurDent

Well it does give me a lot of historical stuff, going back a couple of years, including some twaddle about a Netgear router I've never had.

... I've got a charge on mine showing for Sept 2008 - for a BT Voyager router,shown in staus of "Delivery" ,which I never received because PN didn't have any left to despatch !!

[#9]

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@Anoush wrote:
we are in the process of redesigning our billing & account system that should resolve the matter in the future.

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Hi Anoush

The spiel have been around for quite some time about a new system, can you or anyone at PN Towers, please provide any reasonable time frame(s), for when this is likely to happen.

TIA

[#10]

Thanks for your query. I'm not able to confirm when it's due to be implemented, unfortunately. As far as I am aware it's still being designed.

[#11]

Anoush wrote:

Thanks for your query. I'm not able to confirm when it's due to be implemented, unfortunately. As far as I am aware it's still being designed.

How many more years is it going to be in the design phase.....?

To be fair & honest, this has been an ongoing project for several years & I think I am not the only one that has gotten fed up with the spiel around it, with not projected date to materialise.

Have PN set a deadline when the "design phase" should come to fruition....., if not why not.....?

Moderator's note by Mike (Mav): Quote fixed.