Invoicing
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Invoicing
14-02-2016 3:51 PM
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My 12mths Line Rental In Advance has come to an end. I knew that, but deliberately haven't renewed on that basis - partly because it doesn't seem as desirable as before and partly because my 18mths with PN has a couple of months to run. Therefore I didn't want to be committed. It means I have the option to look around at the market..
But Why-Oh-Why (sorry about that) does the invoice state Talk Anytime Charge as £16.99. It ain't. That's Line Rental. Meanwhile, there's £6 described as Call Plan Charge. My understanding is that It's actually the Talk Anytime Charge.
The term 'dog's breakfast ' must come to mind.
Re: Invoicing
14-02-2016 4:40 PM
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Think I have 4 or 5 months to go before my 18 months ends, so plenty of time to consider options.
Lovely phrase and have used it myself, but what *is* a "dogs breakfast"?
Re: Invoicing
14-02-2016 6:04 PM
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Quote from: Kevin
Lovely phrase and have used it myself, but what *is* a "dogs breakfast"?
Kevin, you just don't want to know - especially if you've just eaten.
Re: Invoicing
15-02-2016 12:09 AM
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Re: Invoicing
15-02-2016 9:41 PM
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The reason I logged in was to confirm the precise date when my present 18mth contract expires. Well it does give me a lot of historical stuff, going back a couple of years, including some twaddle about a Netgear router I've never had. But does it clarify my exact current commitment? Of course not.
Re: Invoicing
18-02-2016 9:46 PM
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If this post resolved your issue, please click the 'This fixed my problem' button
Re: Invoicing
19-02-2016 12:44 AM
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Quote from: ArthurDent So I go into Account Summary, and find ...
Well it does give me a lot of historical stuff, going back a couple of years, including some twaddle about a Netgear router I've never had.
When you went onto fibre I assume a TG582n router configured for fibre was supplied. On Plusnet's ordering system that was known as a "Netgear" router to distinguish it from the TG582n not configured for fibre. That is likely to be the Netgear referred to in your account summary.
Re: Invoicing
20-02-2016 10:27 AM
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Quote from: ArthurDent Well it does give me a lot of historical stuff, going back a couple of years, including some twaddle about a Netgear router I've never had.
... I've got a charge on mine showing for Sept 2008 - for a BT Voyager router,shown in staus of "Delivery" ,which I never received because PN didn't have any left to despatch !!
Re: Invoicing
08-07-2016 10:00 PM
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@Anoush wrote:
we are in the process of redesigning our billing & account system that should resolve the matter in the future.
Hi Anoush
The spiel have been around for quite some time about a new system, can you or anyone at PN Towers, please provide any reasonable time frame(s), for when this is likely to happen.
TIA
Re: Invoicing
08-07-2016 10:08 PM
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If this post resolved your issue, please click the 'This fixed my problem' button
Re: Invoicing
on 08-07-2016 10:15 PM - last edited on 09-07-2016 7:30 AM by Mav
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Anoush wrote:
Thanks for your query. I'm not able to confirm when it's due to be implemented, unfortunately. As far as I am aware it's still being designed.
How many more years is it going to be in the design phase.....?
To be fair & honest, this has been an ongoing project for several years & I think I am not the only one that has gotten fed up with the spiel around it, with not projected date to materialise.
Have PN set a deadline when the "design phase" should come to fruition....., if not why not.....?
Moderator's note by Mike (Mav): Quote fixed.
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