Introductory offer

[#1]

Hi
On the plus.net main page it offers the fibre service at a discount for the first six months. My cabinet has just been enabled for FTTC so I want to upgrade from ADSL to fibre. However, as an existing customer the upgrade option in my account panel doesn't seem to be offering a six month discount on the fibre. Is the discount available to existing ADSL customers, or will I need to switch provider to get an introductory offer? 
Thanks.

[#2]

Hi eattheword,
I'd suggest getting in touch with the customer options team to see what they can offer. Their number is 0800 013 2632, or 0330 123 9197 from a mobile.
There is also no queue to speak to them at this moment in time. 

[#3]

thanks for the swift response. Will do. 

[#4]

It was worth the call. A decent package offered, thus ensuring Plusnet will keep my business for a while yet!  And the sheer unadulterated joy of speaking to a real person in the UK!

[#5]

Glad to hear that this was resolved and you got a decent reduction 

[#6]

A friend of mine is in the same position, he signed up yesterday (existing PN customer) and was only offered the standard £24.99 pm deal online. Another of his friends in the same street also existing customer was offered the £3.99 for six months and £14.99 pm thereafter!  I have advised him to phone up.
It put me in an awkward situation as I had helped him yesterday to sign up at that rate and he is querying me as to the discrepancy
For completeness neither are wanting the phone offer, just broadband fibre.

[#7]

I didn't think 'special deals' were offered for Fibre without phone.

[#8]

Either did i till the other week, customer (M1 exchange) has line rental saver with BT, and broadband with PN.
Rang PN told them to match BT unlimited bb offer, and a new router, and they did.
Regards
Mike

[#9]

Hi gm4jjj,
Hmmmm, £3.99 for six months and £14.99 pm thereafter sounds highly likely to have been an offer for phone and for broadband.
I wouldn't dispute that their friend isn't on broadband only. Maybe someone may have made a mistake on our side in their favour? 

[#10]

Thanks Matty, yes I could not understand it. However the odd thing is my friend says that his friend says that was the offer on the plate when they went to the site to upgrade to Fibre.
It is possible there was a glitch in the website, or perhaps we will find the friend of a friend has signed up for phone and broadband without realising it, as that is the default being offered. I await with interest what the result of the phone call is.
Naturally my friend was a bit put out that he had only been offered £24.99 for up to 38MB while his friend was on £3.99/£14.99  for up to 76MB.
Will post once I hear back.

[#11]

Quote from: gm4jjj

Naturally my friend was a bit put out that he had only been offered £24.99 for up to 38MB while his friend was on £3.99/£14.99  for up to 76MB.

I think I'd be a bit disappointed to find that out as well to be honest! 
It's definitely worth checking up as to whether they have signed up to a phone service or not.
It's also worth mentioning that £14.99 is the price for  "Unlimited Fibre". This package offers speeds up to 38mb, whereas "Unlimited Fibre Extra" is the 76mb package which eventually costs £19.99.

[#12]

Matty, Of course I am getting this all thirdhand, so it is quite possible and highly likely that the explanation is that the friend has signed up for phone package. I do know this other friend B, but am not inclined to get involved with them as it is a matter between them and really none of my business, apart from friend A being slighly upset with me for not getting as good a deal as his friend got. 
I will watch from the sidelines and see what pans out.

[#13]

Just had my friiend on the phone again to say that his friend has now said that PlusNet have been in touch to say that there was a mistake and the offer was only for new customers and they have been put on a higher rate, though not the full rate? TBH I am not sure if one friend is winding the other up now or not, and am leaving them to sort it out themselves. 
My advice was to phone up PN and see what if anything they can offer to long standing loyal customers. I have always found PN very fair, though you do have to keep on your toes to be aware of new more favourable tariffs.

[#14]

Yeah you get it for £8 a month while the rest of us suckers stuck in a 18 month contract pay full price.
Classic.