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Installation charge
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Installation charge
13-07-2014 12:26 AM
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"You don't have a compatible phone service. To use our broadband you'll need to take one of our Home Phone packages - we'll give you free activation worth £50."
"Installation charge £49.99"
Am I missing something? Is there a way to remove installation charge? Trying to get FTTC in a second property for family.
"Installation charge £49.99"
Am I missing something? Is there a way to remove installation charge? Trying to get FTTC in a second property for family.
Message 1 of 5
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Re: Installation charge
13-07-2014 1:51 AM
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I think the £49.99 installation charge is for providing a new phone line at the property. The £50 activation charge is for setting up FTTC on that phone line. However since Plusnet will be providing a phone service on that line they wave that FTTC activation charge (but not the line installation charge).
David
Message 2 of 5
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Re: Installation charge
13-07-2014 10:18 AM
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Thank you for clarification
Message 3 of 5
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Re: Installation charge
20-07-2014 8:46 PM
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Couple more questions:
Can I order now but have the installation/start date on a specific day next month? Moving soon.
If I give new address can you verify if a line needs to be installed?
Can I order now but have the installation/start date on a specific day next month? Moving soon.
If I give new address can you verify if a line needs to be installed?
Message 4 of 5
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Re: Installation charge
21-07-2014 10:12 AM
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Yes, when I ordered my fibre upgrade I got a choice of dates for the engineer appointment.
Message 5 of 5
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