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Initial charge taken twice!!

missbee16
Newbie
Posts: 1
Registered: ‎07-09-2016

Initial charge taken twice!!

I've only recently signed up, 4 weeks today in fact. My services went live a week ago and straight away I was sent an email stating that I owed £23.98 as an initial charge, but I had already paid the initial charge when I signed up. I contacted customers service via the online chat and was told it was a mistaken invoice and that I owed nothing, advisor said he would have the billing charge removed. Low and behold today they've only gone and tried to take the £23.98 from my bank and put me overdrawn and now I'll receive bank charges! Not a great start for a new customer at all.
1 REPLY
Plusnet Help Team
Plusnet Help Team
Posts: 13,536
Thanks: 252
Fixes: 69
Registered: ‎27-04-2007

Re: Initial charge taken twice!!

Hi there and sorry to hear about the billing error.

 

I can see action was take on the 8th to correct this. The funds take up to 10 working days to reach your account so that should reach you soon.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team