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Info on Cashback

FIXED
thecrius
Grafter
Posts: 45
Thanks: 1
Fixes: 2
Registered: ‎23-03-2018

Info on Cashback

I signed for this offer 2 weeks ago more or less. The service has been activate the 23rd of this month.

 

With the plethora of mail (some duplicated) and messages (a lot, duplicated) I was expecting also the email to claim the cashback reward as it's the only reason I choose plusnet over a competitor.

This is the offer I activated:

image.png

Is there an ETA for this email? Is there something I must do to trigger it? Like requesting it explicitly (sky does something like that for example).

 

Thank you

16 REPLIES 16
adamwalker
Plusnet Help Team
Plusnet Help Team
Posts: 15,199
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Registered: ‎27-04-2007

Re: Info on Cashback

Hi there, 

 

The emails usually go out within the first 10 days following activation, so there's time yet Smiley


Adam 

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 Adam Walker
 Plusnet Help Team
thecrius
Grafter
Posts: 45
Thanks: 1
Fixes: 2
Registered: ‎23-03-2018

Re: Info on Cashback

Hello again, it has been 4 weeks and not sign of any communication from Plusnet.

thecrius
Grafter
Posts: 45
Thanks: 1
Fixes: 2
Registered: ‎23-03-2018

Re: Info on Cashback

Uh, I stopped counting the days / weeks.

 

What I've to do to receive the cashback email / link / letters ?

MasterOfReality
Plusnet Help Team
Plusnet Help Team
Posts: 1,640
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Registered: ‎26-03-2018

Re: Info on Cashback

Fix

Hi @thecrius

I have checked and can see that, whilst you were indeed due to receive a cashback reward, nothing was sent out at all.

I have raised this straight away to our cashback escalations team and I am awaiting an email reply.

We will update you once we receive this. 

Please accept my apology regarding this. 

Kind Regards, 

Alisdair 

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 MoR
 Plusnet Help Team
thecrius
Grafter
Posts: 45
Thanks: 1
Fixes: 2
Registered: ‎23-03-2018

Re: Info on Cashback

Thank you, I'll wait to be contacted and update accordingly

Mellican1973
Newbie
Posts: 5
Registered: ‎12-05-2018

Re: Info on Cashback

Hello Plusnet,

i believe i am in a similar position re a cashback email/cheque. I signed up on January 4th of this year and haven't received anything.

Thanks.

Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,561
Thanks: 6,063
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Registered: ‎21-04-2017

Re: Info on Cashback

Hi there @Mellican1973

I can see we sent you an e-mail on 25-Jan-2018 to redeem your cashback

Unfortunately due to the length of time that's passed (More than 2 months), the offer is forfeit I'm afraid.

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 Anoush Mortazavi
 Plusnet Help Team
thecrius
Grafter
Posts: 45
Thanks: 1
Fixes: 2
Registered: ‎23-03-2018

Re: Info on Cashback

Wait a moment.

 

You sent me an email that could been easily end up in spam folder and you call it a day because I didn't reply?

 

Are you kidding me? Also I wrote about it several time and the response has been "we're working on it", not "we sent it already".

 

This is the customer care the website boast so much around? For a thing like this you don't rely on a messaging system that  doesn't gives you confirmation I received and read the message unless you count on people missing the communication to save a couple of bucks!

 

Are you seriously kidding me right now?

thecrius
Grafter
Posts: 45
Thanks: 1
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Registered: ‎23-03-2018

Re: Info on Cashback

These are all the emails, received and sent the 25th of January 2018.

 

I like to solve things with ease but you're trying to take advantage here and I'll not take it

 

Mail sent and received on 25th January 2018Mail sent and received on 25th January 2018

Gandalf
Plusnet Help Team
Plusnet Help Team
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Registered: ‎21-04-2017

Re: Info on Cashback

@thecrius from what I can see we haven't advised you we've declined your cashback?

@MasterOfReality wrote:

Hi @thecrius

I have checked and can see that, whilst you were indeed due to receive a cashback reward, nothing was sent out at all.

I have raised this straight away to our cashback escalations team and I am awaiting an email reply.

We will update you once we receive this. 

Please accept my apology regarding this. 

Kind Regards, 

Alisdair

Our cashback team have advised you should receive your cheque within 14 days from the 14th May.

If you haven't received it already it should arrive shortly.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Mellican1973
Newbie
Posts: 5
Registered: ‎12-05-2018

Re: Info on Cashback

Hello, did the email go to my plusnet email address or hotmail?
Thanks
Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 18,561
Thanks: 6,063
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Registered: ‎21-04-2017

Re: Info on Cashback

@Mellican1973 it would've gone to the e-mail address registered on your account which from what I can see is the only contact address we hold for you. You can view and edit this from here if we need to contact you in the future.

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 Anoush Mortazavi
 Plusnet Help Team
thecrius
Grafter
Posts: 45
Thanks: 1
Fixes: 2
Registered: ‎23-03-2018

Re: Info on Cashback

The mail with the check for the cashback value has been received yesterday.

 

Thank you for your assistance

Strat
Moderator
Moderator
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Registered: ‎14-04-2007

Re: Info on Cashback

Moderator's note by Dick (Strat): The fix has been changed to post 5.

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