Info on Cashback
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- Re: Info on Cashback
27-03-2018 12:54 PM - edited 27-03-2018 12:54 PM
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I signed for this offer 2 weeks ago more or less. The service has been activate the 23rd of this month.
With the plethora of mail (some duplicated) and messages (a lot, duplicated) I was expecting also the email to claim the cashback reward as it's the only reason I choose plusnet over a competitor.
This is the offer I activated:
Is there an ETA for this email? Is there something I must do to trigger it? Like requesting it explicitly (sky does something like that for example).
Thank you
Fixed! Go to the fix.
Re: Info on Cashback
27-03-2018 2:00 PM
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Re: Info on Cashback
21-04-2018 2:06 PM
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Hello again, it has been 4 weeks and not sign of any communication from Plusnet.
Re: Info on Cashback
07-05-2018 10:11 PM
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Uh, I stopped counting the days / weeks.
What I've to do to receive the cashback email / link / letters ?
10-05-2018 4:58 PM
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Hi @thecrius
I have checked and can see that, whilst you were indeed due to receive a cashback reward, nothing was sent out at all.
I have raised this straight away to our cashback escalations team and I am awaiting an email reply.
We will update you once we receive this.
Please accept my apology regarding this.
Kind Regards,
Alisdair
Re: Info on Cashback
11-05-2018 12:00 AM
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Thank you, I'll wait to be contacted and update accordingly
Re: Info on Cashback
13-05-2018 10:46 AM
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Hello Plusnet,
i believe i am in a similar position re a cashback email/cheque. I signed up on January 4th of this year and haven't received anything.
Thanks.
Re: Info on Cashback
13-05-2018 3:14 PM
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Hi there @Mellican1973
I can see we sent you an e-mail on 25-Jan-2018 to redeem your cashback
Unfortunately due to the length of time that's passed (More than 2 months), the offer is forfeit I'm afraid.
Re: Info on Cashback
21-05-2018 11:52 AM - edited 21-05-2018 11:53 AM
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Wait a moment.
You sent me an email that could been easily end up in spam folder and you call it a day because I didn't reply?
Are you kidding me? Also I wrote about it several time and the response has been "we're working on it", not "we sent it already".
This is the customer care the website boast so much around? For a thing like this you don't rely on a messaging system that doesn't gives you confirmation I received and read the message unless you count on people missing the communication to save a couple of bucks!
Are you seriously kidding me right now?
Re: Info on Cashback
21-05-2018 12:01 PM
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These are all the emails, received and sent the 25th of January 2018.
I like to solve things with ease but you're trying to take advantage here and I'll not take it
Re: Info on Cashback
23-05-2018 3:25 PM
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@thecrius from what I can see we haven't advised you we've declined your cashback?
@MasterOfReality wrote:
Hi @thecrius
I have checked and can see that, whilst you were indeed due to receive a cashback reward, nothing was sent out at all.
I have raised this straight away to our cashback escalations team and I am awaiting an email reply.
We will update you once we receive this.
Please accept my apology regarding this.
Kind Regards,
Alisdair
Our cashback team have advised you should receive your cheque within 14 days from the 14th May.
If you haven't received it already it should arrive shortly.
Re: Info on Cashback
23-05-2018 3:33 PM
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Thanks
Re: Info on Cashback
23-05-2018 3:37 PM
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@Mellican1973 it would've gone to the e-mail address registered on your account which from what I can see is the only contact address we hold for you. You can view and edit this from here if we need to contact you in the future.
Re: Info on Cashback
23-05-2018 8:45 PM
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The mail with the check for the cashback value has been received yesterday.
Thank you for your assistance
Re: Info on Cashback
23-05-2018 9:05 PM
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Moderator's note by Dick (Strat): The fix has been changed to post 5.
To argue with someone who has renounced the use of reason is like administering medicine to the dead - Thomas Paine
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