Increased charge for line rental
FIXED- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Increased charge for line rental
26-09-2016 10:03 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Current bill charges £17.99 for LR, previously £16.99. Were we given any prior warning, I don't remember any?
Fixed! Go to the fix.
Re: Increased charge for line rental
26-09-2016 10:14 AM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
An email should have been received sometime in July, and should have been sent to the contact email address set in the members centre.
Plusnet did miss some people out but have not said how many.
See https://community.plus.net/t5/Plusnet-Feedback/Price-Rise-email-not-received/m-p/1362234#M72846
We’re really sorry we weren’t able to email some of you about our upcoming price changes but don’t worry, you will not be impacted by these changes for 30 days after receipt of a reissued pricing email. We will also credit your account with any changes to your package price and will ensure you’re not impacted by any other charges.
26-09-2016 1:30 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
Hi @zilch777,
Looking at your account, we sent the email notification of the price increase back on 26/07/16
If you're unable to find this, I'll be providing a link to where you can view the email online shortly.
I hope this helps.
Re: Increased charge for line rental
26-09-2016 2:56 PM
- Mark as New
- Bookmark
- Subscribe
- Subscribe to RSS Feed
- Highlight
- Report to Moderator
TY. The e-mail does look familiar, I must have simply not made a note in my records. Sorry for having doubted you!
- Subscribe to RSS Feed
- Mark Topic as New
- Mark Topic as Read
- Float this Topic for Current User
- Bookmark
- Subscribe
- Printer Friendly Page
- Plusnet Community
- :
- Forum
- :
- Help with my Plusnet services
- :
- My Account/Billing
- :
- Re: Increased charge for line rental